Summary
Overview
Work History
Education
Skills
Volunteer History
Timeline
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Kara Paulsen

Mesa,USA

Summary

Dedicated and reliable professional with a commitment to providing exceptional customer service and creating memorable dining experiences for guests. Skilled in anticipating patron needs, effectively addressing complaints, and resolving issues promptly. Maintains unwavering focus and a positive attitude even in high-pressure situations and fast-paced environments.

Overview

12
12
years of professional experience

Work History

Server

Flower Child
08.2019 - Current
  • Certified Trainer with five years of experience, skilled in training over 25 employees at the busiest Flower Child location in the nation
  • Provided exceptional service to over 50 guests per shift
  • Delivered food and beverages to tables within 10 minutes of ordering
  • Processed over 150 transactions per day using POS systems, ensuring accurate and efficient order entry and payment processing.
  • Welcomed and assisted incoming restaurant patrons without delay.
  • Cultivated warm relationships with regular guests.
  • Provided detailed information on menu items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean work environment.
  • Contact Info – Nico Castro -480-240-4440

Holistic Health Coach

Health Coach Kara
03.2018 - 07.2020
  • Established a strong online presence through social media platforms and blogging to reach potential clients interested in holistic health solutions.
  • Implemented goal-setting exercises during initial consultations that helped identify specific areas of focus for each client''s unique plan.
  • Assisted over 20 clients in overcoming personal barriers to achieve their wellness goals through compassionate coaching and support.
  • Educated clients on the importance of proper nutrition and exercise, providing resources for sustainable lifestyle changes.
  • Encouraged clients to remain accountable for their progress by regularly tracking their success and celebrating milestones.
  • Enhanced client well-being by developing personalized holistic health plans tailored to individual needs and goals.

Server

Cracker Barrel
01.2016 - 05.2018
  • Managed up to 8 tables simultaneously during peak hours, ensuring prompt service and customer satisfaction
  • Welcomed and assisted incoming restaurant patrons without delay.
  • Cultivated warm relationships with regular guests.
  • Provided detailed information on menu items.
  • Served food and beverages promptly with focused attention to guests' needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed guest complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean work environment for customers and myself

Customer Service Representative

Circle K
01.2013 - 01.2016
  • Accurately processed over $1,000 in daily transactions, balancing cash register at the end of each shift with 100% accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

Institute for Integrative Nutrition
01.2018

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Professional appearance
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Team collaboration
  • Team member training
  • POS system proficiency

Volunteer History

Youth Mentor with Arizonans for Children

Phoenix, AZ • 01/2023 - 06/2024

  • Provided guidance and support to a teen in our community
  • Established connections to positively impact life outcomes.
  • Led twice-monthly mentoring sessions, each between 2 and 4 hours.
  • Organized outings for dining, sports activities, cinema visits and additional leisure events.

Volunteer with Saddles of Joy

Yuma, AZ • 01/2010 - 08/2013

  • Assisted disabled youth in experiencing the therapeutic benefits of horseback riding, fostering their physical and emotional well-being.
  • Collaborated with fellow volunteers to enhance team efficiency, ensuring tasks were completed in a timely manner.
  • Maintained a clean and organized stable environment to promote the health and safety of both horses and riders.
  • Provided grooming, bathing, feeding and general care for animals.

Timeline

Server

Flower Child
08.2019 - Current

Holistic Health Coach

Health Coach Kara
03.2018 - 07.2020

Server

Cracker Barrel
01.2016 - 05.2018

Customer Service Representative

Circle K
01.2013 - 01.2016

Institute for Integrative Nutrition

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Kara Paulsen