Kara Penley

State Employees Credit Union

08.2008 - Current

Increased operational efficiency by identifying areas for process improvement and suggesting practical solutions.
Developed rapport with members through active listening and empathetic responses to their concerns.
Conducted periodic performance reviews with team members, fostering a culture of continuous improvement within the department.
Improved member satisfaction by promptly addressing concerns and providing efficient solutions.
Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
Coached and trained Number of new bank tellers.
Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
Answered phone and email inquiries on banking products.
Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.