Overview
Work History
Education
Skills
Timeline
Server

Kara Perkins

Vista

Overview

18
18
years of professional experience

Work History

Server

Sea Ranch Hotel
01.2024 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Bartender

Avalon Pier
04.2018 - 11.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.

Lab Manager

College of the Albemarle
01.2021 - 05.2021
  • Improved lab efficiency by implementing automated processes and equipment upgrades.
  • Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
  • Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
  • Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.

Office Manager

Elite Construction
01.2006 - 05.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate In Fine Arts - Fine Arts

College of The Albemarle
Manteo, NC
05.2021

Associate In General Education - General Education

College of The Albemarle
Manteo, NC
05.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Food running
  • Service prioritization
  • Team collaboration
  • Table bussing
  • Performance improvement
  • Guest relations management
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Multitasking and organization
  • Upselling techniques
  • Responsible beverage service
  • Positive guest interactions
  • Effective customer upselling

Timeline

Server

Sea Ranch Hotel
01.2024 - 04.2024

Lab Manager

College of the Albemarle
01.2021 - 05.2021

Bartender

Avalon Pier
04.2018 - 11.2021

Office Manager

Elite Construction
01.2006 - 05.2013

Associate In Fine Arts - Fine Arts

College of The Albemarle

Associate In General Education - General Education

College of The Albemarle

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Kara Perkins