Kara Perkins
Vista
Overview
18
18
years of professional experience
Work History
Server
Sea Ranch Hotel
01.2024 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
Avalon Pier
04.2018 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Lab Manager
College of the Albemarle
01.2021 - 05.2021
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Implemented preventive maintenance programs for critical equipment, extending service life while reducing downtime due to repairs or malfunctions.
- Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
Office Manager
Elite Construction
01.2006 - 05.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate In Fine Arts - Fine Arts
College of The Albemarle
Manteo, NC05.2021
Associate In General Education - General Education
College of The Albemarle
Manteo, NC05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- Service prioritization
- Team collaboration
- Table bussing
- Performance improvement
- Guest relations management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Multitasking and organization
- Upselling techniques
- Responsible beverage service
- Positive guest interactions
- Effective customer upselling
Timeline
Server
Sea Ranch Hotel
01.2024 - 04.2024
Lab Manager
College of the Albemarle
01.2021 - 05.2021
Bartender
Avalon Pier
04.2018 - 11.2021
Office Manager
Elite Construction
01.2006 - 05.2013
Associate In Fine Arts - Fine Arts
College of The Albemarle
Associate In General Education - General Education
College of The Albemarle