Kara Peters
Havre,MT
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
5
5
years of professional experience
Work History
Owner/Cosmetologist
Self Employed
07.2022 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Boothrenter/Salon Cosmetologist
Self-employed
07.2019 - 07.2022
- Enhanced client satisfaction by providing personalized hair and makeup consultations.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Performed various hair coloring techniques such as balayage, highlights, lowlights, and all-over color for stunning results.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Collaborated with other stylists and team members for smooth salon operations and shared learning experiences.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Delivered outstanding bridal styling services for wedding parties, contributing to memorable occasions for clients.
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
Cosmetology License - Cosmetology Education
Bellus Academy - El Cajon
El Cajon, CA01.2018
High School Diploma -
Tolleson Union High School
Tolleson, AZ06.2004
Skills
- Business Management
- Labor Relations
- Administrative Oversight
- KPI Management
- Budget Administration
- Business Development
- Business Marketing
- Customer Relations
- Consulting
- Business Planning
- Relationship Building
- Operations Management
Timeline
Owner/Cosmetologist
Self Employed
07.2022 - Current
Boothrenter/Salon Cosmetologist
Self-employed
07.2019 - 07.2022
Cosmetology License - Cosmetology Education
Bellus Academy - El Cajon
High School Diploma -
Tolleson Union High School