Kara Philpot
New Richmond,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
29
29
years of professional experience
Work History
Supervisor
Clermont County Water Resource Division
09.2024 - Current
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Trained and mentored team members to enhance performance and productivity.
- Implemented process improvements that streamlined workflows and reduced errors.
- Managed inventory control, optimizing stock levels to minimize waste.
- Conducted performance evaluations, providing constructive feedback for staff development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Support Coordinator
Clermont County Water Resources
07.2021 - Current
- To process billing cycles, to run data and reports, meter sets, customer service, payments and logging data.
- Implemented process improvements for operational efficiency in support functions.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
House Cleaner
Self Employed
07.2011 - Current
- Clean homes and provide customer service to clients
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Developed customized cleaning plans tailored to client needs and preferences.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
Teller
Check Smart
05.2006 - 06.2008
- Safe control, Loans, Balance, deposits, spreadsheets, collections
- Performed account maintenance by closing out accounts and changing customer addresses
- Arranged monies received in cash boxes and coin dispensers according to denomination
- Calculated fees due, interest and change for customer transactions
- Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
- Managed cash handling and reconciled daily cash drawers to maintain operational integrity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented workflow improvements that streamlined transaction processing times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Maintained friendly and professional customer interactions.
Cleaner
Carole's Personal Touch
03.2000 - 06.2006
- Clean and provide service to clients
- Maintained cleanliness and sanitation standards across residential and commercial properties.
- Utilized various cleaning equipment and chemicals to ensure efficient operations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
Supervisor
IGA
01.1997 - 05.2000
- Process payroll, stocking products, oragizing shifts, safe control, accounting, customer service
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated customer needs and feedback to drive product and service improvements
- Conducted regular reviews of operations and identified areas for improvement
- Evaluated staff performance and provided coaching to address inefficiencies
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Highschool Diploma - Accounting And Business Management
Mt.Healthy Highschool
05.1999
Skills
- Computer literacy
- Microsoft excel
- Leadership
- Microsoft word
- Documentation review
- Time management
- English
- Guest services
- Customer service
- Communication skills
Timeline
Supervisor
Clermont County Water Resource Division
09.2024 - Current
Support Coordinator
Clermont County Water Resources
07.2021 - Current
House Cleaner
Self Employed
07.2011 - Current
Teller
Check Smart
05.2006 - 06.2008
Cleaner
Carole's Personal Touch
03.2000 - 06.2006
Supervisor
IGA
01.1997 - 05.2000
Highschool Diploma - Accounting And Business Management
Mt.Healthy Highschool
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