Kara Pieterse
Scottsdale,Arizona
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Barista
Bashas' Starbucks
08.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Hospitality Team Member
The Nutcracker Country Venue
01.2021 - 04.2023
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
- Assisted guests with check-in and checkout processes, ensuring a smooth and hassle-free experience.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Ensured all safety protocols were followed within the venue's premises, minimizing potential risks to guests'' wellbeing.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
The High School For Girls
Potchefstroom, South AfricaDesert Mountain High School
Scottsdale, AZ05.2024
Skills
- Menu Memorization
- Safe Food Handling Practices
- Beverage Preparation
- Cash Handling
- Adaptive and Creative
- Exceptional Customer Service
- Team Player
- Performance Improvement
- Friendly and Outgoing
- Fluent in English
- Attention to detail
- Organizational skills
- Problem-solving
- Interpersonal skills
- Time management
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Affiliations
- Crochet
- Art
- Self-Taught Nail Tech
- Netball
- Choir
References
References available upon request.
Timeline
Barista
Bashas' Starbucks
08.2023 - Current
Hospitality Team Member
The Nutcracker Country Venue
01.2021 - 04.2023
The High School For Girls
Desert Mountain High School
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