Kara Pope
Abilene
Summary
Skilled in teamwork. Well-versed in inventory control techniques. Skilled in POS system operation. Excellent teamwork skills. Focused on customer satisfaction. Trained new staff members.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
21
21
years of professional experience
Work History
Server/Cook
Premier High School
10.2024 - 10.2025
- Implemented best practices for cleanliness and sanitation in dining areas.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained and mentored new staff on service protocols and procedures.
- Assisted in developing promotional events to boost meal participation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed inventory of dining supplies to prevent shortages during service.
- Coordinated dining room setup and maintenance for optimal service efficiency.
- Supported inventory management by restocking supplies and ensuring cleanliness of work areas.
- Greeted customers warmly to provide exceptional customer service.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
CNP Coordinator (Child Nutrition)
Responsive Education Solutions @ Premier High School
08.2020 - 05.2024
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated student enrollment processes to enhance efficiency and improve school operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
Cashier/Sales Associate/Stocker
Burlington
04.2018 - 04.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Maintained comprehensive knowledge of product offerings to assist customers with inquiries and recommendations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Provided exceptional customer service, resolving inquiries and addressing concerns promptly.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Front Office Assistant /Sales Associate
Dillard’s
09.2015 - 10.2018
- Organized regular follow-ups with clients.
- Enhanced visual merchandising strategies.
- Closed high-end sales.
- Achieved exclusive access to limited-edition collections.
- Led strategy sessions on seasonal collections. Implemented a loyalty rewards program.
- Used effective cross-selling techniques
- . Specialized in explaining complex jewelry care and maintenance.
- Developed scheduling system for appointment bookings, optimizing staff allocation and customer flow.
- Addressed customer inquiries promptly, resolving issues to maintain positive shopping experiences.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
- Implemented inventory tracking system for office supplies, reducing waste and improving availability.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Welder Helper
Renegade
05.2013 - 07.2014
- Consistently loaded heavy equipment and materials.
- Facilitated material transportation between job sites.
- Ensured accurate filing of weld inspection records.
- Focused on equipment and hazardous materials safety. Collaborated with engineers and welders.
- Supported quality control efforts.
- Practiced safe handling of high-temperature materials.
- Cleaned and prepared weld joints.
- Assisted in breaking down welding workstations. Pre-arranged materials and equipment.
- Maintained safety protocols while operating welding equipment and handling hazardous materials.
- Assisted in welding operations by preparing materials and ensuring proper tool usage.
- Assisted in troubleshooting common issues with welding equipment to minimize downtime caused by technical difficulties.
- Ensured timely completion of projects by efficiently organizing tools and equipment for easy accessibility.
- Reduced workplace accidents by consistently following safety guidelines and wearing appropriate protective gear.
- Aided in reducing material waste with accurate measurements before cutting or grinding tasks were performed.
- Increased welder productivity with diligent preparation of materials, including cutting, grinding, and preheating as needed.
Mixer Operator
United States Gypsum Co
01.2012 - 04.2013
- Spearheaded batch reconciliation processes. Enabled fast decision-making. Consistently monitored machine performance. Monitored and adjusted mixing speeds. Documented process revisions. Managed multiple mixing machines simultaneously. Conducted real-time adjustments to machine components. Increased batch uniformity. Documented batch processes. Performed routine equipment inspections.
- Operated mixing equipment to produce high-quality gypsum products efficiently.
- Collaborated with team members to streamline workflows and improve production efficiency.
- Complied with all company policies regarding food safety and sanitation, ensuring the production of high-quality, safe products for consumers.
- Participated in regular team meetings, sharing insights on best practices for mixer operation that led to improved overall performance metrics across the department.
- Collaborated with team members to optimize workflow, resulting in increased production rates.
- Reduced downtime by performing routine maintenance on mixing equipment and promptly addressing issues.
- Wore correct clothing and protective equipment for jobs.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
Machine Operator
PWP Industries
03.2005 - 01.2011
- Operated and maintained production machinery, ensuring optimal performance and minimal downtime.
- Conducted routine inspections and troubleshooting on machinery to prevent operational interruptions.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Optimized machine output to meet production targets, carefully scheduling machine runs and maintenance.
Education
High School -
Abilene High School
Abilene, TX01.2001
Some college - Marketing Management and Research
Cisco College
Abilene, TXSkills
- Inventory Control and Stock Management
- Ability to work under fast-paced, high-volume conditions
- Time management and order prioritization
- Strong verbal communication and customer interaction
- POS system operation and training
- Cross-functional team collaboration
- Strong work ethic
- Exceptional customer service
- Customer service
- Cleanliness standards
- Professional appearance
- Safe food handling
- Team collaboration
Additional Information
Reference
Timeline
Server/Cook
Premier High School
10.2024 - 10.2025
CNP Coordinator (Child Nutrition)
Responsive Education Solutions @ Premier High School
08.2020 - 05.2024
Cashier/Sales Associate/Stocker
Burlington
04.2018 - 04.2019
Front Office Assistant /Sales Associate
Dillard’s
09.2015 - 10.2018
Welder Helper
Renegade
05.2013 - 07.2014
Mixer Operator
United States Gypsum Co
01.2012 - 04.2013
Machine Operator
PWP Industries
03.2005 - 01.2011
Some college - Marketing Management and Research
Cisco College
High School -
Abilene High School