Kara Powell
Buffalo,NY
Summary
Knowledgeable Customer Order Specialist touting 8+ years of expertise managing the delivery process and providing status updates. A tactful individual with an understanding of high-volume, fast-paced environments. Promoting exemplary skills in customer engagement, making decisions on the fly and building partnerships with vendors.
Overview
11
11
years of professional experience
Work History
Customer Order Specialist
Home Depot
03.2013 - 09.2021
- Monitored orders and delivered status updates to customers regarding arrivals.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
- Assisted customers by walking through online ordering processes.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Emphasized product specifications to meet customer needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
Manager in Training
Citi Trends
08.2010 - 05.2013
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced supervisory and leadership abilities by working closely with mentoring Store Manager.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during opening shift.
- Maintained store equipment, printers and fax machines.
- Encouraged departmental employees to present positive, exemplary image to customers.
Education
Associate of Science - General Studies
Erie Community College
Buffalo, NYGED -
Niagara Falls Community Education Center
Niagara Falls, NYSkills
- Customer Account Review
- Site Visits
- Installation Requirements
- Digital Preservation
- Customer Understanding
- Credit and Debt Card Processing
- Accurate Recordkeeping
- Cash Counting
- POS Systems
- Claim Filings and Investigations
Timeline
Customer Order Specialist
Home Depot
03.2013 - 09.2021
Manager in Training
Citi Trends
08.2010 - 05.2013
Associate of Science - General Studies
Erie Community College
GED -
Niagara Falls Community Education Center
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