Performance-oriented Account Manager offering an exceptional record of achievement for over 10 years. A tenacious professional with a strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities and building long term loyalty with clientele.
Overview
14
14
years of professional experience
Work History
Enterprise Account Manager
FRONTIER COMMUNICATIONS
09.2022 - Current
Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
Developed creative solutions to meet individual client needs.
Built and cultivated healthy pipeline of customers interested in partnering with company.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Compiled and analyzed data to determine approaches to improve sales and performance.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objective.
National Account Manager
Cogent Communications
03.2021 - 09.2022
Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
New business development throughout a National territory to target enterprise business clients.
Maintain an organized and profitable pipeline
Establish relationships across departments to collaborate on customer satisfaction and retention.
Exceeded month and quarterly revenue attainment.
Use of strong oral and written communications
National Strategic Account Manager
OFFICE DEPOT ENTERPRISE BUSINESS DIVISION
02.2014 - 05.2020
Net new business sales and client attainment
Managed a portfolio of major key healthcare accounts nationally
Trained and collaborated with field sales teams to exceed sales retention, acquisition, and profit expansion
Responsible for selling across office products, furniture, technology including software, digital print and breakroom and bathroom supplies
Maintained a key lead list in salesforce
Led value proposition based oral and written proposals
Executed contracts and acquired new business
Maintained high level of relationships with clients and partners
Conducted regular business reviews
Collaborated across multiple departments
Monitored and maintained high customer satisfaction
Developed and led sales strategies
Managed key programs
Trained clients and partners
Monitored and led entire sales cycle
Creative problem solving
Organization and deadline management
Strategic planning and forecasting
Generated and utilized analytics
Negotiated and worked with valued partners
Traveled nationally 40-60% of time.
Senior Key Account Executive
OFFICEMAX BUSINESS SOLUTIONS
11.2009 - 02.2015
Consistently exceeded sales volume and profit quotas
Developed and executed sales plans to exceed expectations
Conducted strategic account reviews
Utilized analytics to drive retention and new business acquisition
Maintained valuable relationships with stakeholders and decision makers
Independent consultative and collaborative wok strategy
Oral and written presentations
New business development and acquisition
Vendor and Client negotiations
Organization and Time Management
Constant development of an active lead list
Education
The Art of Persuasive Writing and Speaking -
HARVARD UNIVERSITY ONLINE
Online
2020
ART - MASTERING THE SELLING
SMART CALLING COLLEGE
Los Angeles, CA
2016
BSBA) Bachelor of Science - Business Administration
BOSTON UNIVERSITY
Boston, MA
2005
High School Diploma -
GEORGE WASHINGTON PREPARATORY HIGH SCHOOL
Los Angeles, CA
06.2001
Skills
Proficient in
Microsoft Office including word, excel and power point
Proficient in all Microsoft 365 applications
Proficient in Salesforce (CRM)
Project and Program Management
Customer Service and Assistance
Customer Presentations
Client Needs Assessment
Account Management
Timeline
Enterprise Account Manager
FRONTIER COMMUNICATIONS
09.2022 - Current
National Account Manager
Cogent Communications
03.2021 - 09.2022
National Strategic Account Manager
OFFICE DEPOT ENTERPRISE BUSINESS DIVISION
02.2014 - 05.2020
Senior Key Account Executive
OFFICEMAX BUSINESS SOLUTIONS
11.2009 - 02.2015
The Art of Persuasive Writing and Speaking -
HARVARD UNIVERSITY ONLINE
ART - MASTERING THE SELLING
SMART CALLING COLLEGE
BSBA) Bachelor of Science - Business Administration