Kara Ratner
Woodstock,United States
Summary
Expertise in vendor management, rate negotiation, and cross-department collaboration to enhance operational efficiency. Focused on improving customer satisfaction and aligning with organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Coordinator & CSR
SQM Lithium North America
Atlanta, GA
01.2024 - 06.2025
- Coordinated outbound logistics for LTL and FTL shipments for over 100 customers across North America, Mexico, and Canada.
- Ensured timely deliveries while maintaining compliance with shipping documentation standards.
- Managed relationships with freight vendors to enhance service efficiency.
- Addressed service issues promptly to maintain customer satisfaction and expedite product delivery.
- Forecasted and tracked incoming inventory to synchronize operations with customer demand.
- Reviewed purchase orders and ship dates to meet delivery expectations.
- Utilized Microsoft Dynamics ERP System for accurate data entry of purchase orders.
Customer Relations Representative
Sure Tack Systems
Woodstock, GA
01.2022 - 12.2024
- Reduced outstanding accounts receivable from over 20 accounts to 2 accounts, securing the company $130,000 in unpaid debt.
- Implemented proactive collection strategies to enhance cash flow.
- Managed shipping schedules and negotiated less-than-truckload freight rates for cost efficiency.
- Created and processed purchase orders using Fishbowl ERP system.
- Coordinated spare part orders and communicated repair estimates to customers.
- Managed customer inquiries and resolved issues efficiently.
- Introduced a new customer payment option utilizing credit cards in QuickBooks to secure prompt payment and eliminate the need for COD.
- Generated monthly accounts receivable reports for customers, ensuring timely updates.
- Created new glue system order proposals and followed up with new business potential.
- Upheld privacy and security requirements for customer information.
- Tracked and monitored up-to-date sales tax forms.
- Designed promotional items such as shirts and trinkets for tradeshows.
Financial Administrative Assistant
SQM North America
Atlanta, Georgia
01.2019 - 12.2022
- Delivered comprehensive administrative support to Finance department by managing calls and coordinating visitor schedules.
- Verified high dollar check amounts against invoices to ensure timely vendor payments.
- Invoiced customers daily, analyzing discrepancies and implementing effective resolutions.
- Managed vendor accounts for fleet vehicles, telecommunications, and shipping to maintain accuracy.
- Assisted in project coordination by tracking timelines and improving interdepartmental communication.
- Oversaw shipping and receiving of packages to sustain office operations.
- Planned and executed executive and staff event functions to boost engagement.
- Maintained IT support for office systems while effectively managing supply orders.
Hostess, Part-time
Guston’s Grille
Woodstock, United States
01.2016 - 12.2018
- Welcomed and assigned seating to guests, enhancing front-of-house operations in a fast-paced dining environment.
Administrative Assistant
Pillow Perfect
Woodstock, United States
01.2015 - 12.2016
- Managed inbound phone inquiries and routed them to appropriate departments for efficient customer service.
- Managed projects with the designer and CEO.
- Ordered office supplies.
- Coordinated meetings for CEO.
- Coordinated shipping and receiving tasks for both retail and wholesale orders.
- Assisted with credit memo processing and returns in SAP ERP system.
Education
Associate of Applied Science - Healthcare Management
Chattahoochee Technical College
Woodstock, United States07.2025
Skills
- Freight coordination
- Vendor management
- Inventory forecasting
- Spare parts fulfillment
- Shipment scheduling
- Accounts receivable and payable
- Collections management
- Purchase order processing
- Fishbowl ERP proficiency
- QuickBooks expertise
- Microsoft Office Suite proficiency
- Quality control
- Attention to detail
- Adobe Acrobat Pro skills
- Customer service and relationship management
- Cross-functional collaboration
- Problem solving skills
- Citrix proficiency
- Salesforce experience
- Microsoft Dynamics AX knowledge
- Data entry accuracy
- Conflict resolution strategies
- CRM software expertise
- Schedule management proficiency
- Process improvement initiatives
- Analytical thinking skills
- Workflow coordination abilities
- Team building and collaboration
- Effective negotiation skills
Certification
- DOT Hazmat Transportation & Security Awareness Certification
- Master of Cosmetology License
References
References available upon request.
Timeline
Sales Coordinator & CSR
SQM Lithium North America
01.2024 - 06.2025
Customer Relations Representative
Sure Tack Systems
01.2022 - 12.2024
Financial Administrative Assistant
SQM North America
01.2019 - 12.2022
Hostess, Part-time
Guston’s Grille
01.2016 - 12.2018
Administrative Assistant
Pillow Perfect
01.2015 - 12.2016
Associate of Applied Science - Healthcare Management
Chattahoochee Technical College
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