KARA Rivers
Williamsburg,VA
Summary
Manager with a wide range of experience, who is dedicated to the continuous process of improvement in the face of a rapidly evolving and changing market. Extremely result-oriented and proactive in addressing and resolving problems. Dependable and willing to take on added responsibility to meet tight deadlines. Enthusiastic team member with strong work ethic.
Overview
4
4
years of professional experience
Work History
Emergency Room Adminstrative Assistant
Sentara Williamsburg Regional Medical Center
04.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, and service-related functions.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Insure that all work orders have been put in for defective equipment and call in all IT issues and make sure that they are taken care of in a timely manner.
- Increased customer service success rates by quickly resolving issues.
- Page on-call doctors for emergency room providers.
- Set up transportation for patients to get back to facilities and or home.
- Strong ability to multitask and preform a wide varitey of task at once.
Guest Services Associate
Sentara Williamsburg Regional Medical Center
04.2023 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about hospital and provided directions.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Processed guest check-ins by collecting their information and ID to print badge to enter patient floors
Retail Sales Associate
Michael Kors
10.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Utilized upselling techniques to promote additional products and increase sales.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
General Manager of Operations
Hairmazing Beauty Boutique
04.2020 - 11.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Applied Science - Business Management
Centura College
Newport News, VA05.2015
High School Diploma -
Bethel High School
Hampton, VA06.1986
Skills
Multi-line phone system, excellent computer and exceptional customer service skills Ablity to multi-task in a fast past enviroment Active listening, communication, crirical thinking,reading comprehension service orientation,and time management skills
Timeline
Emergency Room Adminstrative Assistant
Sentara Williamsburg Regional Medical Center
04.2023 - Current
Guest Services Associate
Sentara Williamsburg Regional Medical Center
04.2023 - 07.2023
Retail Sales Associate
Michael Kors
10.2022 - 04.2023
General Manager of Operations
Hairmazing Beauty Boutique
04.2020 - 11.2022
Associate of Applied Science - Business Management
Centura College
High School Diploma -
Bethel High School
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