KARA Rivers
Williamsburg,VA
Summary
Manager with a wide range of experience, who is dedicated to the continuous process of improvement in the face of a rapidly evolving and changing market. Extremely result-oriented and proactive in addressing and resolving problems. Dependable and willing to take on added responsibility to meet tight deadlines. Enthusiastic team member with strong work ethic.
Overview
4
4
years of professional experience
Work History
Emergency Room Adminstrative Assistant
Sentara Williamsburg Regional Medical Center
Williamsburg, VA
04.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, and service-related functions.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Insure that all work orders have been put in for defective equipment and call in all IT issues and make sure that they are taken care of in a timely manner.
- Increased customer service success rates by quickly resolving issues.
- Page on-call doctors for emergency room providers.
- Set up transportation for patients to get back to facilities and or home.
- Strong ability to multitask and preform a wide varitey of task at once.
Guest Services Associate
Sentara Williamsburg Regional Medical Center
Williamsburg, VA
04.2023 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about hospital and provided directions.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Processed guest check-ins by collecting their information and ID to print badge to enter patient floors
Retail Sales Associate
Michael Kors
Williamsburg, VA
10.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Utilized upselling techniques to promote additional products and increase sales.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
General Manager of Operations
Hairmazing Beauty Boutique
Newport News Virginia
04.2020 - 11.2022
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Applied Science - Business Management
Centura College
Newport News, VA05.2015
High School Diploma -
Bethel High School
Hampton, VA06.1986
Skills
Multi-line phone system, excellent computer and exceptional customer service skills Ablity to multi-task in a fast past enviroment Active listening, communication, crirical thinking,reading comprehension service orientation,and time management skills
Timeline
Emergency Room Adminstrative Assistant
Sentara Williamsburg Regional Medical Center
04.2023 - Current
Guest Services Associate
Sentara Williamsburg Regional Medical Center
04.2023 - 07.2023
Retail Sales Associate
Michael Kors
10.2022 - 04.2023
General Manager of Operations
Hairmazing Beauty Boutique
04.2020 - 11.2022
Associate of Applied Science - Business Management
Centura College
High School Diploma -
Bethel High School