Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kara Rivers

Williamsburg,VA

Summary


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Service Representative

TPMG
03.2025 - Current
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Used [Software] to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.

Emergency Room Administrative Associate

Sentara Williamsburg Regional Medical Center
04.2023 - 09.2024
  • Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Exceeded performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
  • Maintained up-to-date contact lists facilitating swift communications between relevant personnel when necessary.
  • Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations.
  • Supported project teams by providing administrative assistance, leading to timely project completion.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Assisted coworkers and staff members with special tasks on daily basis.

Business Owner/Manager of Operations

Hairmazing Beauty Boutique LLC
04.2020 - 04.2023
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Admissions Representative

Virginia School of Hair Design
12.2019 - 03.2020
  • Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to [Number]%.
  • Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Scheduled [Number] appointments to meet with students face-to-face and discuss education plans.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.

Receptionist

Centura College
08.2019 - 01.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

Associate of Science - Business Management

Centura College
Newport News, VA

No Degree - Cosmetology

Jan Mar Beauty Academy
Newport News, VA

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Payment collection
  • Medical terminology
  • Office administration
  • Data entry proficiency
  • Document filing
  • Conflict resolution
  • Reception management
  • Electronic health records
  • Verbal and written communication
  • Phone etiquette
  • Front desk supervision
  • Problem-solving
  • Multitasking and organization
  • Patient registration
  • Attention to detail
  • Punctual and hardworking

Certification

OSHA REGULATIONS

HANDLE WITH CARE

PREVENTING WORK PLACE VIOLENCE

HOSPITAL ACCIDENT PREVENTION

FALL PREVENTION

CPR

Timeline

Patient Service Representative

TPMG
03.2025 - Current

Emergency Room Administrative Associate

Sentara Williamsburg Regional Medical Center
04.2023 - 09.2024

Business Owner/Manager of Operations

Hairmazing Beauty Boutique LLC
04.2020 - 04.2023

Admissions Representative

Virginia School of Hair Design
12.2019 - 03.2020

Receptionist

Centura College
08.2019 - 01.2020

Associate of Science - Business Management

Centura College

No Degree - Cosmetology

Jan Mar Beauty Academy

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