Kara Robertson
Baton Rouge,LA
Summary
Dynamic Kitchen Manager with proven expertise at Movie Tavern, excelling in food safety and inventory management. Recognized for reducing food waste and enhancing customer satisfaction through effective staff training and collaboration. Committed to maintaining high sanitation standards while fostering a positive team culture, ensuring compliance with health regulations.
Overview
18
18
years of professional experience
Work History
Kitchen Manager
Movie Tavern
02.2021 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Shift Supervisor
Movie Tavern
07.2018 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Assistant Manager
Cracker Barrell
05.2013 - 07.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Bartender Supervisor
Tri Ambient
08.2013 - 01.2017
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
ER Admissions Clerk
Earl K Long Hospital
03.2007 - 04.2013
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Conducted regular audits of patient files, identifying discrepancies or missing information for correction.
- Streamlined ER admissions process by implementing efficient patient intake procedures.
- Optimized workflow within the admissions area, creating an organized space conducive to efficient operations.
- Supported hospital initiatives aimed at enhancing overall patient experience, contributing to a patient-centered approach in the ER admissions process.
- Provided clear instruction to patients regarding required paperwork, expediting their admission process.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Assisted in decreasing errors on insurance forms, ensuring swift processing and payment for services rendered.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Trained new Admissions Clerks on departmental procedures, improving overall productivity within the team.
- Reduced wait times for patients with prioritization of urgent cases upon arrival.
- Worked closely with insurance providers to verify coverage details, minimizing out-of-pocket expenses for patients whenever possible.
Education
As In Science -
BRCC
Baton Rouge, LA05.2019
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Food preparation
- Staff training and development
- Kitchen management
- Inventory control
- Attention to detail
- Waste reduction
- Problem-solving
- Safe food handling
- Kitchen equipment operation and maintenance
- Cleaning and sanitation
- Ordering supplies
- Staff management
- Vendor relations
- Operations management
- Team collaboration and leadership
- Sanitation standards
- Health code compliance
- Food production management
- Recipes and menu planning
- Product rotation
- Supply ordering
- Order accuracy
- Kitchen equipment maintenance
Timeline
Kitchen Manager
Movie Tavern
02.2021 - Current
Shift Supervisor
Movie Tavern
07.2018 - 02.2021
Bartender Supervisor
Tri Ambient
08.2013 - 01.2017
Assistant Manager
Cracker Barrell
05.2013 - 07.2018
ER Admissions Clerk
Earl K Long Hospital
03.2007 - 04.2013
As In Science -
BRCC
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