Kara Rollinger
Le Mars,Iowa
Summary
Dynamic Management Professional with expertise in strategic planning and process improvement. Proven track record in enhancing operational efficiency and driving team collaboration to achieve measurable outcomes. Recognized for adaptability and ability to meet evolving organizational needs while fostering a culture of accountability and excellence.
Overview
14
14
years of professional experience
Work History
Business Development & Recruiter
Elite Executive Partners
04.2025 - Current
- Increased agency engagement by assessing staffing needs of local businesses.
- Identified new business opportunities through database searches and local company reviews.
- Managed approximately 15 cold call visits per day, plus e-mail communication regarding follow up from visits.
- Standardized office processes to support recruiters and streamline hiring workflows.
- Enhanced candidate recruitment by screening resumes and coordinating interview schedules.
- Monitored new hire start dates to ensure client readiness for incoming employees.
General Manager
Old Navy
09.2024 - 04.2025
- Elevated team performance by providing leadership to over 25 employees.
- Achieved strong profitability through effective management of store operations.
- Streamlined recruitment and onboarding processes for new hires, ensuring compliance.
- Enhanced employee growth and accountability through continuous development initiatives.
- Strengthened customer loyalty by delivering exceptional service to diverse clientele.
- Ensured high-quality standards in service and operational execution consistently.
Store Leader
Maurices
11.2022 - 10.2024
- Achieved strong team performance through effective hiring, coaching, and training. Actively managed a staff of 10-15 including management and support staff.
- Enhanced community relationships by delivering exceptional customer service consistently.
- Drove improved in-store experience by implementing visual merchandising standards successfully.
- Ensured budget compliance by monitoring payroll and scheduling effectively.
- Increased brand awareness by creating content and coordinating strategic marketing efforts.
Office Administrator & Marketing Coordinator
Williams & Company
07.2019 - 11.2022
- Recruiting & Onboarding: Support intern and staff hiring by assisting with interviews and representing the firm at local job and career fairs; create and post job announcements across social media and print channels.
- Process & Standards Implementation: Contribute to developing, improving, and implementing firm-wide processes; partner with the Firm Administrator and Staff Development Coordinator on reviews, PIPs, coaching standards, and employee development; maintain and update job descriptions and career continuum guidelines.
- Internal & External Communications: Manage firm-wide communication through the internal Teams page and social media; serve as a founding member of the Culture Committee, helping design initiatives that enhance employee satisfaction and attract new talent.
- Event Planning: Plan and coordinate office-level and firm-wide events.
- Front Office Administration: Provide professional, client-focused service, greet clients, manage multiline calls, resolve questions, and support client needs; prepare billing documents and statements; manage accounts receivable and ensure accurate account application; maintain confidential information in secure systems. Actively handled between 25 and 40 calls a day and hundreds of workflows during the course of a week.
- Administrative Operations: Schedule appointments for all staff; set up new client accounts across relevant systems; complete high-volume data entry for audit work and progress tracking; demonstrate advanced proficiency in Word and Excel; maintain positive relationships and open communication to support a collaborative environment.
- Founded the Firm Culture Committee, enhancing employee satisfaction and talent attraction.
- Organized events to foster team engagement and connection across the firm.
- Delivered high-level customer service, ensuring positive client experiences during office visits.
- Managed inbound/outbound calls, addressing client inquiries and support needs effectively.
Star Associate/Key Holder
Salon Centric
06.2012 - 08.2020
- Assisted all levels of management by completing tasks that supported smooth daily store operations.
- Provided excellent customer service to all professionals visiting the store.
- Maintained strong product knowledge to educate professionals and drive sales based on their needs.
- Supported professionals both in person and over the phone with sales orders and product inquiries.
- Worked independently and collaboratively to achieve personal and team sales goals.
Office Administrator
Le Mars Physical Therapy
06.2016 - 07.2019
- Enhanced patient experiences through high-level customer service during clinic visits.
- Resolved patient and insurance inquiries via high-volume inbound and outbound calls. Calls and e-mails could have been in excess of 30-50 per day.
- Ensured billing accuracy by creating necessary documents and clinical forms promptly.
- Collected payments accurately by identifying insurance benefits and patient responsibilities.
- Managed aging accounts, establishing payment plans for overdue balances efficiently.
- Maximized patient scheduling through effective software use for five therapists.
Skills
- Operations management
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- New hire training
- Candidate and client relations
- Partnership development
- Team leadership
- Decision-making
- Complex Problem-solving
- Staff training and development
- Employee relations and conflict resolution
Timeline
Business Development & Recruiter
Elite Executive Partners
04.2025 - Current
General Manager
Old Navy
09.2024 - 04.2025
Store Leader
Maurices
11.2022 - 10.2024
Office Administrator & Marketing Coordinator
Williams & Company
07.2019 - 11.2022
Office Administrator
Le Mars Physical Therapy
06.2016 - 07.2019
Star Associate/Key Holder
Salon Centric
06.2012 - 08.2020