Kara Ryan
Corpus Christi,TX
Summary
Detail-oriented Legal Secretary with vast knowledge of legal industry and office management. Organized and efficient to learn new processes quickly. Proven track record in enhancing customer loyalty and streamlining operations. Excelled in document formatting/filing and client communication, boosting efficiency and satisfaction. Skilled in multitasking and problem-solving, adept at driving significant improvements in service delivery and operational workflows.
Overview
12
12
years of professional experience
Work History
Legal Secretary
Linebarger Goggan Blair & Sampson, LLP
01.2022 - Current
- Facilitates communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arrange for delivery of legal correspondence to clients, witnesses, and court officials.
- Manage multiple high-priority tasks simultaneously, meeting all deadlines while maintaining high level of accuracy.
- Prepare legal correspondence.
- File documents with courts on behalf of attorney.
- Complete data entry of legal documents into electronic filing systems within 14 counties.
- Communicate professionally with clients, colleagues and legal partnership verbally and in writing.
- Develop and maintain positive relationships with clients and colleagues.
- Prioritize and handle multiple assignments and maintain firm commitment to deadlines.
Customer Service Representative
Alorica
01.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Host
Jado's Grill House
08.2018 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Supported needs of 10 - person wait staff who attended to specific needs of countless customers daily for bar and grill restaurant with social relevancy and intentionality.
Head of Front Service/Trainer Coordinator
Birraporetti’s
01.2013 - 07.2019
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Developed department training programs to provide employees knowledge and tools necessary to improve personal performance and development.
- Worked with management to identify skills and knowledge required for success.
- Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Scheduled and rotated 15 - person staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
High School Diploma -
Friendswood High School
Friendswood, TX2013
Skills
- Document Formatting/Filing
- Client Communication
- Calendar Management
- Efficient multi-tasker
- Customer Service
- Problem-solving abilities
Timeline
Legal Secretary
Linebarger Goggan Blair & Sampson, LLP
01.2022 - Current
Customer Service Representative
Alorica
01.2021 - 01.2022
Host
Jado's Grill House
08.2018 - 03.2020
Head of Front Service/Trainer Coordinator
Birraporetti’s
01.2013 - 07.2019
High School Diploma -
Friendswood High School
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