Kara Savage
Summary
Health and Safety Management
Process Improvement
Customer satisfaction
Helping to create a positive work space
Overview
20
20
years of professional experience
Work History
Customer Service Representative/Gate Service Agent
Unifi Services Aviation
Kalispell, MT
02.2022 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Checked in customers with a smile.
- Provide customers with baggage assistance.
- Confirm travel reservations and itineraries.
- Complete flight check-ins
- Print tickets
- Check boarding passes
- Assist passengers onto flights
- Upgraded seats
- Rebook tardy passengers
- Monitor Jetway doors
- Make boarding announcements
- Handle standby passengers, jump seats
- Help cleaning planes to ensure a quick turn
Self Employed
Green Line Organics
Bigfork, MT
08.2018 - Current
- Ordered new cleaning supplies for upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Communication skills
- Attention to details
GM
Shopko
Kalispell, MT
11.2017 - 01.2020
- Designed modern employee recognition program which boosted productivity and improved morale.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Identify areas for improvement
- Communication skills
- Team player
Receptionist Clerk
Houge And Dunlap Law
Sun Valley, ID
04.2002 - 06.2015
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Corresponded with clients through email, telephone or postal mail.
Education
High School Diploma -
Flathead High School
Kalispell, MT06.1994
Skills
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- De-escalation Techniques
- Verbal and Written Communication
- Strong attention to detail
Timeline
Customer Service Representative/Gate Service Agent
Unifi Services Aviation
02.2022 - Current
Self Employed
Green Line Organics
08.2018 - Current
GM
Shopko
11.2017 - 01.2020
Receptionist Clerk
Houge And Dunlap Law
04.2002 - 06.2015
High School Diploma -
Flathead High School