Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kara Savage

Kara Savage

Summary

Health and Safety Management


Process Improvement


Customer satisfaction


Helping to create a positive work space









Overview

20
20
years of professional experience

Work History

Customer Service Representative/Gate Service Agent

Unifi Services Aviation
Kalispell, MT
02.2022 - Current
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recorded account information to open new customer accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Checked in customers with a smile.
  • Provide customers with baggage assistance.
  • Confirm travel reservations and itineraries.
  • Complete flight check-ins
  • Print tickets
  • Check boarding passes
  • Assist passengers onto flights
  • Upgraded seats
  • Rebook tardy passengers
  • Monitor Jetway doors
  • Make boarding announcements
  • Handle standby passengers, jump seats
  • Help cleaning planes to ensure a quick turn

Self Employed

Green Line Organics
Bigfork, MT
08.2018 - Current
  • Ordered new cleaning supplies for upcoming jobs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Communication skills
  • Attention to details

GM

Shopko
Kalispell, MT
11.2017 - 01.2020
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Identify areas for improvement
  • Communication skills
  • Team player

Receptionist Clerk

Houge And Dunlap Law
Sun Valley, ID
04.2002 - 06.2015
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Corresponded with clients through email, telephone or postal mail.

Education

High School Diploma -

Flathead High School
Kalispell, MT
06.1994

Skills

  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Verbal and Written Communication
  • Strong attention to detail

Timeline

Customer Service Representative/Gate Service Agent

Unifi Services Aviation
02.2022 - Current

Self Employed

Green Line Organics
08.2018 - Current

GM

Shopko
11.2017 - 01.2020

Receptionist Clerk

Houge And Dunlap Law
04.2002 - 06.2015

High School Diploma -

Flathead High School

Similar Profiles

CREATE PROFILE
Kara Savage