A very personable and motivated individual, seeking to leverage my talents and expertise with my many years in customer service, along with knowledge gained from a recent master program that focused in Human Resources.
Overview
8
8
years of professional experience
Work History
Manager/Waitress
Riviera Restaurant & Bar
03.2015 - Current
Trained incoming staff on restaurant practices, policies, and procedures to maximize job satisfaction and productivity.
Performed monetary duties, such as keeping the register balanced and cash on hand managed, to ensure waitstaff efficiency.
Established and updated work schedules to account for changing staff levels and expected workloads.
Propelled continuous improvements and strategically capitalized on current market trends to attract new customers.
Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Master of Science in Administration - Human Resources
Central Michigan University
Mount Pleasant, MI
12.2022
Bachelors of Applied Arts - Communication Studies & American Sign Language
Central Michigan University
Mount Pleasant, MI
05.2022
GED -
Saint Clair County Community College
Port Huron, MI
09.2019
Skills
Teamwork and Collaboration
Organizational Know-Hows
Problem Solving Abilities
Leadership Experience
Verbal and Written Communication
Customer Relationship Management
Emotionally Intelligent
Languages
American Sign Language
Limited Working
Timeline
Manager/Waitress
Riviera Restaurant & Bar
03.2015 - Current
Master of Science in Administration - Human Resources
Central Michigan University
Bachelors of Applied Arts - Communication Studies & American Sign Language