Kara Shuttin
Fairfield,CA
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
18
18
years of professional experience
Work History
Regional Operations Manager
Mindful Health Solutions
04.2022 - 07.2023
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Enforced compliance with local, state and federal regulations and company standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Manager of Grievances
Lumeris
10.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager of Appeals
Partnership Health Plan Of California
12.2019 - 02.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Quality Operations Manager
CVS/Caremark
10.2005 - 09.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06.2024
Skills
- Management Training
- Knowledge of Performance Tracking
- Develop Policies
- Business Leadership
- Hiring and Onboarding
- Policy Development and Enforcement
- Budget Knowledge
- Records Organization and Management
- Lean Six Sigma
- Database Maintenance
- P&L Administration
- Performance Monitoring and Evaluation
Timeline
Regional Operations Manager
Mindful Health Solutions
04.2022 - 07.2023
Manager of Grievances
Lumeris
10.2021 - 04.2022
Manager of Appeals
Partnership Health Plan Of California
12.2019 - 02.2021
Quality Operations Manager
CVS/Caremark
10.2005 - 09.2018
Bachelor of Science - Health Administration
University of Phoenix
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