Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Smith

Breckenridge,CO

Summary

Goal-oriented supervisor with distinguished experience in wine, liquor, and coffee industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

6
6
years of professional experience

Work History

Supervisor

Ullr Café
09.2022 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Increased overall revenue with strategic pricing adjustments and targeted marketing campaigns.
  • Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.

Barista

Ullr Café
10.2022 - Current


  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Trained 3 new baristas in workflow procedures, espresso and coffee equipment, and drink preparation
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Bartender

9600 Restaurant
10.2022 - 04.2023


  • Crafted and lead guest to make appropriate cocktail recommendations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased wine sales by conducting in-store tastings and engaging customers with product knowledge.
  • Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.

Banquet and Fine Dining Server

Rumi's Kitchen
06.2021 - 10.2022


  • Learned over 50 alcoholic drinks to provide guests with knowledge and an enjoyable experience and capitalize on the chances to upsell in order to increase sales
  • Expanded my knowledge on dietary and allergy related restrictions while taking my knowledge of the dish components to better guide guest and help them find the correct dish
  • Received CPR certification, pouring permit, and T.I.P.S certification
  • Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
  • Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
  • Collaborated with culinary team to accommodate special dietary requests, ensuring all guests' needs were met.
  • Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
  • Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
  • Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Office Manager

Atlanta Luxury Automotive Group, LLC.
04.2020 - 12.2021


  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Continuously met or exceeded sales targets through effective communication and relationship building with clients.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Developed loyal clientele base through consistent follow-up and personalized service offerings.
  • Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.

Server/Hostess

The Southern Gentleman
01.2018 - 05.2021
  • Open the restaurant and help prepare for customers at opening
  • Print out new menus and organized the host desk to prepare for smooth shifts and made information easily accessible
  • Attended an intensive whiskey and training program to further my knowledge of how our products are made.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Served food and beverages while maintaining high quality formal table service to over 100+ customers daily.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.

Education

Associate of Science - Health Professions

Georgia State University
Atlanta, GA
05.2025

High School Diploma -

River Ridge High School
05.2018

Skills

  • Customer Service
  • Memorization
  • Organization
  • Communication
  • Data Entry
  • Problem-Solving

Timeline

Barista

Ullr Café
10.2022 - Current

Bartender

9600 Restaurant
10.2022 - 04.2023

Supervisor

Ullr Café
09.2022 - Current

Banquet and Fine Dining Server

Rumi's Kitchen
06.2021 - 10.2022

Office Manager

Atlanta Luxury Automotive Group, LLC.
04.2020 - 12.2021

Server/Hostess

The Southern Gentleman
01.2018 - 05.2021

Associate of Science - Health Professions

Georgia State University

High School Diploma -

River Ridge High School

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Kara Smith