Summary
Overview
Work History
Education
Skills
Timeline
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Kara Southwood

Bowling Green,KY

Summary

I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Server

Cracker Barrell Old Country Store
06.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Receptionist

Goodwin Insurance Agency
09.2020 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Created and sorted files
  • Counted desk drawer and made cash and check deposits daily
  • Entered electronic customer payments

Education

Bachelor of Arts - Psychology

Western Kentucky University
Bowling Green, KY
05.2025

Associate of Arts - Psychology

Hopkinsville Community College
Hopkinsville, KY
12.2022

Skills

  • Order Delivery Practices
  • Safe Food Handling
  • Supply Restocking
  • Table Setting
  • Food Running
  • Guest Engagement
  • Order Management
  • Beverage Preparation
  • Food Inspection
  • Table Bussing
  • Sales Techniques
  • Menu Memorization
  • Suggestive Selling
  • Service Prioritization
  • Order Accuracy
  • Data Entry
  • File Management
  • Time Management
  • Data Inputting
  • Mail Handling
  • Information Protection
  • Greeting and Seating Clients
  • Verbal and Written Communication
  • Telephone Skills
  • Organization Skills

Timeline

Server

Cracker Barrell Old Country Store
06.2021 - Current

Receptionist

Goodwin Insurance Agency
09.2020 - 07.2021

Bachelor of Arts - Psychology

Western Kentucky University

Associate of Arts - Psychology

Hopkinsville Community College

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Kara Southwood