Kara Spinelli
Camden,New Jersey
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
Work History
Fuel Attendant/Customer Service Associate
Wawa
04.2023 - 09.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Consulted with customers regarding needs and addressed concerns
- Followed policies and procedures to meet or exceed established performance requirements
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Educated customers on special pricing opportunities and company offerings
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Maintained customer privacy and protected company operations by keeping information private and confidential
- Improved customer service wait times to mitigate complaints
- Uphold quality control policies and procedures to increase customer satisfaction
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Rolled out operational improvements and solutions to deliver top-notch customer service
Scale House Operator
EMR Scrap Metal
10.2022 - 02.2023
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles
- Greeted customers, directed haulers and answered questions accurately
- Inspected incoming loads for prohibited materials
- Identified and reported problems and gathered necessary information to develop solutions
- Directed customers and employees on proper waste management procedures
- Answered questions related to categorization of waste
- Reported customer and supplier problems to management team to enable quick resolution
- Maintained positive working relationship with fellow staff and management
- Stored finished products in labeled cartons and recorded location
Package Delivery Driver
CDL Last Mile
01.2021 - 08.2022
- Executed prompt and safe package deliveries.
- Executed meticulous package handling.
- Provide polite and pleasant communication with clients.
- Conducted thorough scanning and imaging.
Package Handler/ Quality Control
FedEx
05.2019 - 09.2021
- Sustained high-speed productivity levels efficiently.
- Processed heavy packages efficiently, handling weights up to 150lbs.
- Oversaw quality assurance of packages.
- Digitized package contents through scanning.
Machine Operator/Jr Dept Lead
McKella
01.2017 - 01.2020
- Kept machines running and flowing for a fast work pace
- Oversaw employees
- Generated reports and mailings with USPS
- Kept structure in stressful situations
Administrative Assistant
McAllister Building Group LLC
10.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Associate of Applied Science - Justice Studies
Berkeley College
12.2021
Skills
- Clerical Support
- Skilled in Microsoft Office Applications
- Skilled in Microsoft Word Applications
- Excel Proficiency
- Customer Complaint Resolution
- PowerPoint
- Account Updating
- Social Media Platforms
- Quality Assurance
- Problem Resolution
- Appointment Scheduling
- Team Collaboration
- Inventory Control
- Upselling
- Cross-Selling
- POS System Operation
- Cross-Functional Team Collaboration
- Safety Regulations
- Point of Sale Systems
- Stock Replenishment
- Multi-Line Phone Systems
- Complex Problem-Solving
- Regulatory Compliance
- Customer Service
- Account Management
- Employee Management
- Self-Direction
- Inbound Calling
- Outbound Calling
- Guest Services
- Customer Relationship Management (CRM)
- Customer Support
Hobbies and Interests
- Criminal Justice Professional
- Bringing Enthusiasm to Each Day with Robust Analytical and Relational Skills to work with Different Professionals from Diverse Backgrounds.
Timeline
Fuel Attendant/Customer Service Associate
Wawa
04.2023 - 09.2024
Scale House Operator
EMR Scrap Metal
10.2022 - 02.2023
Package Delivery Driver
CDL Last Mile
01.2021 - 08.2022
Package Handler/ Quality Control
FedEx
05.2019 - 09.2021
Machine Operator/Jr Dept Lead
McKella
01.2017 - 01.2020
Administrative Assistant
McAllister Building Group LLC
10.2016 - 01.2017
Associate of Applied Science - Justice Studies
Berkeley College
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