Kara Stier
Breezy Point,NY
Summary
Dependable candidate with 10+ years of pharmacy experience. Adept at customer service and staying client / member focused through conflict resolution. Exceptional customer service skills and accurate typing ability.
Overview
16
16
years of professional experience
Work History
Client Resolution Analyst
Capital Rx
04.2021 - Current
- Support internal employees on supervisor support line
- Kept programs in line with plan structure, company policy and legal requirements.
- Followed up with customers and client about resolved issues to maintain high standards of customer service.
- Skilled at working independently and collaboratively in a team environment.
- Assessed, evaluated and resolved high level member and client issues
- Collaborated with staff members / client account teams to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Pharmacy Technician Supervisor
CVS Pharmacy
05.2012 - 11.2020
- Processed prescription transfer requests from competitors
- Created new customer profiles and updated information in pharmacy computer systems
- Received, dispensed, and labeled over 400 prescriptions daily with expert accuracy
- Prepared requisitions for drugs and supplies as necessary
- Assisted staff members with drug inventory, purchasing and receiving
- Communicated with insurance companies for billing purposes
- Maintained clean and organized pharmacy shelving and work areas
- Checked medications for content, accuracy and completeness of all drug packaging and labeling
- Communicated extensively with patients to provide assistance, support and instructions
- Trained 50+ new technicians to provide excellent customer service
- Prepared and submitted claims to insurance companies for payment.
Authorization Coordinator
Forest Hills Orthopedics
09.2007 - 08.2010
- Scheduled patient appointments, diagnostic specialty appointments, tests and procedures
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols
- Coordinated resolutions for issues and appealed denied authorizations
- Collaborated with internal departments to provide account status updates
- Contacted insurance carriers to obtain authorizations, notifications and pre
Education
Sanford
Pharmacy
Some College
Skills
- Pharmacy operations – Retail and PBM
- Obtaining Authorizations
- Resolving high level member and client issues
- Problem-solving skills
- Insurance billing
- Time management
- Critical Thinking
- Operational Requirements
- Customer Satisfaction
Timeline
Client Resolution Analyst
Capital Rx
04.2021 - Current
Pharmacy Technician Supervisor
CVS Pharmacy
05.2012 - 11.2020
Authorization Coordinator
Forest Hills Orthopedics
09.2007 - 08.2010
Sanford
Pharmacy
Some College
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