Kara Sullivan
Tavernier
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Knowledgeable working skills with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess, Food Runner, Server, Expo, Busser
Pilot House Marina and Restaurant
02.2025 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system to optimize seating efficiency during peak hours.
- Coordinated with servers and kitchen staff to facilitate smooth dining experiences.
- Assisted in maintaining cleanliness and organization of dining area and entrance.
- Provided menu information and answered guest inquiries to enhance customer satisfaction.
- Handled guest complaints with professionalism, contributing to a welcoming atmosphere.
- Trained new staff on hostess procedures and customer service standards effectively.
- Supported special events by preparing seating arrangements and coordinating logistics as needed.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Sales Associate
Advanced Auto Parts
09.2024 - 02.2025
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized store displays to enhance customer experience.
- Collaborated with team members to achieve sales targets and improve service delivery.
- Managed inventory levels by restocking shelves and conducting regular counts.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Participated in training sessions to learn about new products and services.
- Monitored store cleanliness and safety standards to create welcoming environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Movie Theater Attendant
Tavernier Cinema 5
02.2023 - 09.2024
- Operated ticketing and concession systems to streamline customer transactions.
- Ensured cleanliness and organization of theater environment for enhanced guest experience.
- Assisted in managing inventory levels for concessions, reducing waste and improving availability.
- Trained new staff on operational procedures and customer service best practices.
- Monitored screening schedules, ensuring timely start of films and efficient guest flow.
- Implemented process improvements to enhance efficiency in food preparation and service areas.
- Resolved customer inquiries and complaints, fostering positive relationships with patrons.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.
- Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
- Streamlined concession stand operations, resulting in reduced wait times for customers and increased revenue.
- Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Collaborated with colleagues to maintain safety standards throughout the facility, reducing the risk of accidents or incidents involving patrons or staff members.
- Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted team members with inventory management, contributing to optimal stock levels and minimal waste.
- Promoted upcoming films and special events, effectively increasing attendance rates at the theater.
- Maintained up-to-date knowledge on current movies, release dates, ratings, and other relevant information to assist customers in making informed decisions about their entertainment options.
- Developed strong relationships with regular customers through friendly interactions and personalized recommendations based on their preferences.
Camp Counselor
Founders Park (seasonal/summer Camp)
06.2021 - 07.2024
- Facilitated engaging activities for campers, promoting teamwork and personal growth.
- Implemented safety protocols to ensure a secure environment for all participants.
- Assisted in planning and executing daily schedules, enhancing program efficiency.
- Monitored camper behavior, providing guidance and support to resolve conflicts.
- Organized special events, fostering community spirit and camper participation.
- Provided constructive feedback to campers, encouraging skill development and self-confidence.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Encouraged team building to increase camaraderie, trust and rapport.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Promoted healthy lifestyles among campers with well-planned nutrition and fitness programs.
- Enhanced camper engagement with innovative outdoor activities, leading to memorable summer experience.
- Boosted camp morale, organizing entertaining and educational evening programs.
- Improved camp cleanliness and organization with thorough daily inspections and maintenance tasks.
Busser
Shima
10.2022 - 12.2022
- Supported waitstaff by efficiently clearing and resetting tables for timely service.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure prompt delivery of food and beverages to tables.
- Monitored inventory levels of supplies, notifying management of restocking needs to prevent shortages.
- Engaged with guests to address inquiries, contributing to a welcoming dining atmosphere.
- Adhered to health and safety standards in food handling and sanitation practices during service shifts.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
High School Diploma -
Coral Shores High School
Islamorada, FL05-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Exceptional communication
- Guest engagement
- Cleanliness maintenance
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Efficient collaboration
- Special requests handling
- Service prioritization
- Hospitality and accommodation
- Positive and professional
- Multitasking
- Warm and friendly
- Flexible and adaptable
- Teamwork and collaboration
- Problem-solving
- Active listening
- Guest greeting
- Relationship building
- Task prioritization
- Organizational skills
Certification
CPR Certified [Completion: 5-28-25]
[Expiration: 5/28/26]
Languages
English
Native or Bilingual
Timeline
Hostess, Food Runner, Server, Expo, Busser
Pilot House Marina and Restaurant
02.2025 - Current
Sales Associate
Advanced Auto Parts
09.2024 - 02.2025
Movie Theater Attendant
Tavernier Cinema 5
02.2023 - 09.2024
Busser
Shima
10.2022 - 12.2022
Camp Counselor
Founders Park (seasonal/summer Camp)
06.2021 - 07.2024
High School Diploma -
Coral Shores High School
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