Kara Sutherland
Frankfort
Summary
Experienced with program coordination, project management, and stakeholder engagement. Utilizes strategic planning and execution to ensure project milestones are met. Knowledge of fostering team collaboration and enhancing operational processes to achieve optimal results.
Overview
14
14
years of professional experience
Work History
VA Medicine Service Program Specialist
VA Medical Center
09.2023 - Current
- Company Overview: This is a federal job
- Salary: $65,1858.00 USD Per Year
- Hours per week: 40
- Series: 0301 Miscellaneous Administration And Program
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 09
- Duties, Accomplishments and Related Skills:
- Lead to the Program Support Assistants in the Medicine Service
- Participates in Medicine weekly huddles regarding short/long range goals and strategic planning.
- Coordinates with Patient Safety Office to ensure all peer reviews are routed and completed.
- Completes PATS-R (Patient Advocate Tracking System Replacement) for Medicine Service ensuring patient complaints are resolved and addressed timely.
- Works closely with the credentialing and privileging office to ensure privileges are current with Medicine providers.
- Attends RCA (Root Cause Analysis) meetings to improve workflow through the resident onboarding process
- Prepares OPPE/FPPE (performance standard evaluation) for all 7 specialties under the Medicine Department (Gastroenterology, Infectious Disease, Cardiology, Pulmonary, Internal medicine, Renal, Dermatology, Hematology/Oncology, and the ICU)
- Runs clinic reports for providers to determine monthly workload
- Takes minutes for Acute Care Committee monthly and Bi weekly HR meetings
- Training coordinator for Medicine Service. Trained and mentored junior staff on program protocols and best practices.
- Works closely with Fiscal to ensure invoices to University of Kentucky are made timely for fee/contract providers
- Communicates with all 7 specialties under the Medicine Department (Gastroenterology, Infectious Disease, Cardiology, Pulmonary, Internal medicine, Renal, Dermatology, Hematology/Oncology, and the ICU)
- Approves time and leave for all medicine employees and is backup for other services to ensure all timesheets are submitted biweekly.
- Supervisor: Dena Hogan (859-233-4511)
- Okay to contact this Supervisor: Contact me first
Medicine Service Program Support Assistant
VA Medical Center
05.2022 - 09.2023
- Company Overview: This is a federal job
- Salary: $49,808.00 USD Per Year
- Hours per week: 40
- Series: 0342 Support Services Administration
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: GS07
- Duties, Accomplishments and Related Skills:
- Participates in Medicine weekly huddles regarding short/long range goals and strategic planning.
- Works closely with the credentialing and privileging office to ensure privileges are current with Medicine providers.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Primary timekeeper for Medicine Service.
- Posts monthly on call schedules for Medicine Service as well as specialty services in AMCOM.
- Prepares and submits personnel actions using LEAFs, MSS and HR Smart which includes but not limited to recruitment, special pay, advancement, promotion, and reassignment.
- Prepares WOC (work without compensation) and fee base appointments for the Medicine Service and specialty clinics.
- Responsible for onboarding and computer access of medical Students/Residents/ Providers in the Medicine Service.
- Prepares paperwork and manages moves for Medicine Service. Ensures staff have needed computer equipment and proper keys.
- Medicine point of contact for employees/students/residents and fellows regarding computer access issues and re-activation.
- Conducts interview panels for Medicine Service as well as other services with in the hospital.
- Supervisor: Dena Hogan (859-233-4511)
- Okay to contact this Supervisor: Contact me first
Advanced Medical Support Assistant
VA Medical Center
09.2019 - 05.2022
- Company Overview: This is a federal job
- Salary: $42,964.00 USD Per Year
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: GS06
- Duties, Accomplishments and Related Skills:
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers, ensuring clarity and timely responses.
- Assisted in the maintenance of electronic health records for accuracy and compliance with regulations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Checking patients in at the front desk
- Managing view alerts
- Completing consults
- Sending and responding to multiple emails daily
- Keeping a balanced and organized daily schedule of patients
- Running reports on patients that are due for follow ups
- Time Keeping
- Mailed patient appointment letters.
- Changing return to clinic orders to recall status
- other miscellaneous reports
- Supervisor: Allison Skirvin (859-233-4511)
- Okay to contact this Supervisor: Contact me first
Medical Support Assistant
VA Medical Center
03.2018 - 09.2019
- Company Overview: This is a federal job
- Salary: $35,080.00 USD Bi-weekly
- Hours per week: 40
- Series: 0679 Medical Support Assistance
- Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
- Grade: 05
- Duties, Accomplishments and Related Skills:
- to the best of my ability make sure all veterans have an easy and quick experience while at the VA
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- keeping family updated if in the waiting rooms as to when they can and cannot visit with patients
- answer call bells and make sure to relay all messages to nurse/tech assigned to the patient
- Working in the Emergency Department
- Admitting patients to the Impatient Floors
- checking patients into the ER when they arrive via ambulance
- Verify patients as they are called over the ambulance scanner
- obtaining medical records from other outside facilities as requested by doctors
- work with travel to make sure veterans have a way home after their stay in the emergency room
- Assisted healthcare providers with administrative tasks, improving workflow efficiency and patient care delivery.
- get in contact with social work at family/doctor request
- verify patients called over the ambulance scanner
- make sure all patient demographic information is correct, if not, obtaining new information and making changes in vista
- pre-registering patients
- verifying that patients have an advance directive before they are admitted and creating a note in CPRS to document verification
- verifying orders from providers are correct and acting accordingly if they are not
- making sure bed assignments are updated on BMS for smooth patient transfers
- keeping track of medical team, social worker, type of admission for each patient on the unit
- making sure bed flow goes smoothly throughout the hospital
- working closely with the house supervisor on bed status
- Supervisor: Melody France (859-233-4511)
- Okay to contact this Supervisor: Contact me first
Front Office Manager (PSS)
KORT Physical Therapy
01.2015 - 02.2018
- Salary: $14.68 USD Per Hour
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Scheduling patients
- Answering phones
- Collect copay's and supply payments
- Checking patient in and out of the clinic
- Contacting doctors offices for medical records
- Scan paper documents into our electronic filing system
- Daily reports that consist of reconciling daily charges, ensuring all charges match up in all systems, adding coding edits to CPT codes, applying all copay's to the correct patient accounts, and posting charges to be billed to insurance companies
- Verify insurance benefits with all types of insurance companies and explaining benefits to the patients
- Physical therapy tech work; i.e. physical therapy exercises and stretches, taking blood pressure and heart rate
- Faxing all medical records to doctors office and workers comp adjusters
- Work closely with the billing and medical records department
- Train physical therapy technicians to do all office duties
- Responsible for keeping the office up to code and calling any professionals to take care of office issues
- Marketing events to promote KORT in the community
- Supervisor: Emily Maurer (502.227.3186)
- Okay to contact this Supervisor: Contact me first
Administrative Assistant
Kentucky Teachers Retirement Systems
09.2011 - 12.2014
- Salary: $20,261.04 USD Per Year
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Processing retirement applications; This process includes sending letters to each member stating when they were eligible for retirement, receiving the application, auditing to ensure all documents were present and each page is correctly filled out.
- Costumer Service; Taking phone calls from members regarding information on their account also checking members in and out of the office.
- Bar coding documents into our software system, keying member beneficiaries, imaging documents for online files.
- Processing return to work applications; This consists of receiving applications, making sure all correct documents are present, and contacting school/member if more information is needed.
- Logging information, filing, and typing letters.
- Supervisor: Dora Moore (502-848-8523)
- Okay to contact this Supervisor: Contact me first
Education
High school diploma or equivalent -
Franklin County High School
Frankfort, KY06.2010
Skills
- Proficient in Microsoft Office programs
- Typing speed of 65 words per minute
- Office administration
- Program management
- Group and individual instruction
- Performance assessments
Timeline
VA Medicine Service Program Specialist
VA Medical Center
09.2023 - Current
Medicine Service Program Support Assistant
VA Medical Center
05.2022 - 09.2023
Advanced Medical Support Assistant
VA Medical Center
09.2019 - 05.2022
Medical Support Assistant
VA Medical Center
03.2018 - 09.2019
Front Office Manager (PSS)
KORT Physical Therapy
01.2015 - 02.2018
Administrative Assistant
Kentucky Teachers Retirement Systems
09.2011 - 12.2014
High school diploma or equivalent -
Franklin County High School
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