Kara Sylvester
Wickenburg,AZ
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at Metro Transit System. Excelled in streamlining operations and enhancing service efficiency, demonstrating strong problem-solving abilities and a commitment to cleanliness and hygiene. Skilled in POS system operation and known for fostering positive customer relationships through exceptional service and reliability.
Overview
15
15
years of professional experience
Work History
Service Attendant
Metro Transit System
01.2018 - 04.2022
- Performed routine inspection of equipment to guarantee operational functionality.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Trained new employees on company protocols, contributing to a consistently high-quality workforce.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
Bartender/waitress
Rustic Inn
10.2012 - 12.2017
- Boosted customer contentment through exceptional service.
- Maintained inventory of liquors, juices, and garnishes.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Server/Cocktail Waitress
Red Pepper Mexican Restaurant
04.2007 - 01.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
California Pilates Certification - Pilates
Whole Body Method
Los Angeles, CA06-2014
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Punctual and reliable
- Customer service
- Teamwork and collaboration
- Problem-solving
- Friendly and outgoing
- Stocking
- Flexible schedule
- Basic housekeeping
- Professional appearance
- Opening and closing procedures
- Heavy lifting
- Fuel pumping
Timeline
Service Attendant
Metro Transit System
01.2018 - 04.2022
Bartender/waitress
Rustic Inn
10.2012 - 12.2017
Server/Cocktail Waitress
Red Pepper Mexican Restaurant
04.2007 - 01.2011
California Pilates Certification - Pilates
Whole Body Method
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