Kara Tavita
Kapolei,HI
Summary
Motivated Customer Service Representative which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
City & County Of Honolulu
Kapolei, HI
06.2019 - Current
- Handles Daily Customer Service Relations while having excellent customer service and professional demeanor and attitude.
- Responsible for performing full range of functions and activities of Satellite City Hall office to include variety of frontline government services for general public.
- Processing of motor vehicle, motorcycle and moped registration renewals, duplicate registration, license plate and emblem replacement, real property taxes, water bill payments, building permit payments, monthly, senior and disabled bus passes, pet sterilization certificates, fireworks permits, parks use permits, duplicate titles, ownership transfers, out-of-county vehicle, out-of-state vehicle, motorcycle and moped registration, junking vehicle, bicycle registration, dog registration, disabled parking permit, etc.
- Other duties may include but are not limited to counting cash drawer start and end of day, taking in cash, check and credit card payments from customers.
- Knowledge of Mainframe system which holds all vehicle registration and title information.
- Knowledge of payment system which takes in all payments and transactions.
- Responsible for counting all cash, checks and credit cards at end of day and making sure everything balances.
- Responsible for typing letters, reports, forms, and other materials into final form from rough or corrected copy; checking and proofreading typewritten materials; preparing, checking, and reviewing forms, records, reports, applications, and other documents for accuracy, adequacy, and conformance to established departmental and/or legal requirements.
- Evaluating documents and processing same according to individual circumstances where correct course of action is not clearly defined, composing routine correspondence and letters.
- Setting up and maintaining files and revising system as necessary; giving information and resolving complaints over counter or telephone involving interpretation and explanation of rules, regulations, policies and procedures, and knowledge of customer’s purposes and functions; answering telephone and taking or relaying messages and calls.
- Taking inventory of supplies needed for office, along with all emblems, license plates, titles and registrations.
Co-Owner
FEARLESS CPR LLC
Kapolei, HI
08.2018 - Current
- First Aid CPR AED and Advanced Medical Training Company
- Own and operate medical training and certification company
- Experience with instructing and teaching classes for students on Basic Life Support, First Aid, Heartsaver CPR & AED
- Current American Heart Association and American Red Cross Heartsaver & BLS Instructor
- Responsible for emailing, calling and having face to face contact with individuals and businesses to gain more clients.
- Experience in creating and updating company website using WIX
- Responsible for using QuickBooks to keep all accounting, finances and invoices in order
- Creating content and staying up to date on social media platforms Instagram, Facebook and Yelp
ADMINISTRATIVE ASSISTANT
American Medical Response
Aiea, HI
10.2007 - 05.2019
- Serves as Education Administrative Assistant to Educational Manager for American Medical Response
- Responsible for tracking and scheduling various American Heart Association courses such as Heartsaver First Aid, Heartsaver Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator, Basic Life Support for Healthcare Providers, Advanced Cardiovascular Life Support, and Pediatric Advanced Life Support for American Medical Response (AMR) Training Center
- Responsible for tracking and scheduling various National Association of Emergency Medical Technician courses in support of AMR
- Receive requests via email, telephone calls or walk-ins from interested parties and schedule accordingly
- Ensure all AMR students are enrolled and confirmed for designated courses
- Responsible for collecting and tracking course payments using Passport OneSource system
- Develop and distribute certification cards for AMR students at completion of training
- Coordinate with external training instructors to create and deliver certification cards
- Monitor, order and maintain inventory of training books, certification cards, medical supplies, company apparel and various AMR items
- Interact, actively listen and provide timely responses with internal and external customers through verbal and written communication
- Assist Administrative Manager in recruiting Emergency Medical Technicians (EMTs), paramedics, accounting technicians and other applicants through hiring process
- Responsible for giving EMT/paramedic written exam upon applicant’s acceptance of position
- Brainstorm and provide methods to improve work processes, systems and procedures
- Review, maintain and update AMR goal reporting requirements ensuring accurate and completeness of reports
- Responsible for defining company priorities and expectations based on risk assessment and corporate vision
- Ability to successfully complete multiple projects independently by prioritizing duties based on requested tasks
- Maintain positive working relationship with co-workers, leaders, clients and customers
Education
Bachelor of Arts -
Chaminade University of Honolulu
Honolulu, HI 08.1999 - 12.2003
High School Diploma -
Hanalani Schools
Mililani Town, HI 09.1996 - 05.1999
Skills
Complaint resolution
Administrative support
Receiving support
Professional telephone demeanor
Money handling abilities
Multi-line phone talent
Creative problem solving
Service standard compliance
Staff education and training
Sales expertise
Timeline
Customer Service Representative
City & County Of Honolulu
06.2019 - Current
Co-Owner
FEARLESS CPR LLC
08.2018 - Current
ADMINISTRATIVE ASSISTANT
American Medical Response
10.2007 - 05.2019
Bachelor of Arts -
Chaminade University of Honolulu
08.1999 - 12.2003
High School Diploma -
Hanalani Schools
09.1996 - 05.1999