Kara Thompson
Signal Mountain,Tennessee
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Homemaker
Self-employeed
09.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Medical Receptionist/Medical Assistant
Low Country Rheumatology
03.2010 - 08.2012
- Managed office scheduling and coordinated appointments for patients
- Handled all incoming calls and emails to ensure timely responses
- Liaised between 5 physicians and patients while complying with HIPAA and OSHA regulations
- Communicated with 50+ patients, pharmacies, and insurance companies daily
- Organized patient charts, verified insurance eligibility
- Maintain patient records and documentation
- Assisted others in EMR training, training new employees
- Managed patient intake, including vital signs and medical history documentation
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Account Manager
21st Mortgage Corporation
10.2005 - 12.2009
- Developed and maintained relationships with key clients
- Successfully handled over 75 + calls daily, assisting with financial education and loss mitigation
- Collaborated with cross-functional teams to deliver customized solutions and exceed client expectations
- Managed distressed accounts, formulating strategies to dissolve deliquesces
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Education
Bachelor of Science - Education
University of Tennessee Chattanooga
Skills
- Legal Terminology
- Cross-Functional Collaboration
- Time and Priority Management
- Conflict and Issue Resolution
- Attention to Detail
- Analytical
- Multitasking Abilities
- Customer Service
- Problem-Solving
Certification
Victim Advocacy
- Paralegal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Work-life balanceCareer advancementCompany Culture401k matchLanguages
English
Native or Bilingual
Timeline
Homemaker
Self-employeed
09.2012 - Current
Medical Receptionist/Medical Assistant
Low Country Rheumatology
03.2010 - 08.2012
Account Manager
21st Mortgage Corporation
10.2005 - 12.2009
Bachelor of Science - Education
University of Tennessee Chattanooga
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