Kara Thornton
Albany,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively creates customer retention.
Overview
9
9
years of professional experience
Work History
Bar Manager
Friendly Waves
2023.01 - 2024.06
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
General Manager
Bronze Boar
2020.11 - 2022.12
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender
The Distillery
2018.07 - 2020.12
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shop Owner
Royalty Hookah Group
2015.01 - 2018.06
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
Education
Bachelor of Arts - Visual Arts
University of Toledo
Toledo, OH11.2020
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Guest Interaction
Timeline
Bar Manager
Friendly Waves
2023.01 - 2024.06
General Manager
Bronze Boar
2020.11 - 2022.12
Bartender
The Distillery
2018.07 - 2020.12
Shop Owner
Royalty Hookah Group
2015.01 - 2018.06
Bachelor of Arts - Visual Arts
University of Toledo
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