Summary
Overview
Work History
Education
Skills
Timeline
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Kara Uffman

Belington,WV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I'm willing to taken on any task that is given and very eager to learn. I work effectively and my work is thorough.

Overview

14
14
years of professional experience

Work History

Customer Care Associate III

NGLS
05.2022 - Current
  • Inbound insurance calls for SeviceMac, U.S Bank, and Valon
  • U.S Bank inbound and Outbound LDS calls
  • Repeat caller report
  • Familiar with MSP, NexGen, CCS, and TGLD
  • Metric scores always where they need to be
  • Top three on my team.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Shift Supervisor

Sheetz
08.2016 - 09.2021
  • Was hired as a sales associate in 2016 and was promoted in 2017 to Supervisor
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Sandwich Artist

Subway
04.2014 - 08.2016
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.

Cashier

Shop N Save
04.2012 - 04.2014
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

CSR, Sales

TRG
07.2010 - 04.2012
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Delivered exceptional service, consistently meeting or exceeding performance metrics.
  • Collaborated with team members to exceed sales targets and achieve company goals.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Tucker County High School
06.2006

Skills

  • Call center experience
  • Coaching and Mentoring
  • Complaint Handling
  • Customer Service
  • Inbound Customer Service
  • Problem Resolution

Timeline

Customer Care Associate III

NGLS
05.2022 - Current

Shift Supervisor

Sheetz
08.2016 - 09.2021

Sandwich Artist

Subway
04.2014 - 08.2016

Cashier

Shop N Save
04.2012 - 04.2014

CSR, Sales

TRG
07.2010 - 04.2012

High School Diploma -

Tucker County High School

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Kara Uffman