Summary
Overview
Work History
Skills
Accomplishments
Timeline
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KARA VONOVICH

KARA VONOVICH

Kuna,ID

Summary

Individual who is dedicated and skilled in supporting a team of retention agents and customers. A proven track record of leading a sales team to success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Customer Solutions Associate

DIRECTV
Boise, ID
06.2015 - Current
  • Assisted with training new employees on company processes related to the Customer Solutions department.
  • Identified opportunities for process improvements within the Customer Solutions team.
  • Participated in regular meetings to discuss strategies for improving customer relations.
  • Resolved customer complaints promptly and professionally.
  • Kept abreast of industry trends and developments related to retention services.
  • Utilized problem solving skills to resolve complex matters in a timely manner.
  • Provided guidance and support to junior team members when needed.
  • Established clear expectations for employees, providing guidance when needed.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Collaborated with other departments to ensure alignment of goals across teams.

Recording Secretary

IBEW 291
Boise, ID
01.2016 - 03.2020
  • Providing administrative support to the organization's Board of Directors.
  • Coordinating with other members to ensure the accuracy of the minutes taken during meetings.
  • Collaborating with staff to develop effective policies and procedures related to record keeping activities.
  • Creating monthly reports summarizing key decisions made at each meeting.
  • Proofreading agendas, reports, presentations. prior to their distribution.
  • Ensuring that all meeting documents are properly organized, archived and updated.
  • Transcribing audio recordings into written form as needed.
  • Responsible for accurately recording minutes of meetings and distributing them in a timely manner.
  • Provided training sessions on collective bargaining techniques for new organizers.
  • Negotiated contracts with employers on behalf of unions or individual employees.
  • Conducted outreach to union members and potential members to inform them of their rights under collective bargaining agreements.
  • Assisted in the development of collective bargaining agreements with employers that met the needs of both parties.
  • Attended conferences and workshops related to labor relations topics.
  • Advised union officials on legal matters such as unfair labor practices complaints filed against employers.
  • Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
  • Mediated or arbitrated discussions between parties in cases of labor disputes.

Store Director

Maverik
Star, ID
06.2012 - 10.2013
  • Monitored daily operations and staff performance, providing coaching and guidance when necessary.
  • Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
  • Resolved customer complaints quickly and efficiently while upholding corporate values.
  • Created incentive programs for employees to encourage higher levels of productivity.
  • Negotiated vendor contracts for purchasing goods at favorable prices while maintaining quality standards.
  • Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
  • Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.

Brand Manager

Victoria Secret
Boise, ID
11.2005 - 06.2012
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Interviewed and hired talented individuals to add value to marketing team.
  • Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
  • Strategically devised customer approaches, meeting sales objectives, and capitalizing on emerging opportunities.
  • Leveraged customer and industry trends to shape successful solutions and approaches.
  • Assessed performance of current campaigns against goals set at beginning of projects; adjusted strategy if needed.
  • Collaborated with sales teams on product launches, promotions and pricing strategies.
  • Developed strategies for increasing sales and improving customer service.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Recruited, interviewed and hired qualified candidates for open positions.

Skills

  • Excellent Troubleshooter
  • Quality focused
  • Exceptional telephone etiquette
  • Organized
  • Patient and diligent
  • Customer focused
  • Vast technical knowledge
  • Proactive
  • Ability to work with multiple computer screens and systems
  • Results Driven
  • Account Management
  • Spreadsheet tracking
  • De-Escalation Techniques
  • Direct Sales
  • Customer Service
  • Interpersonal Skills
  • Goal Setting
  • Retail Marketing
  • Calm Under Pressure
  • Understanding Customer Needs
  • Employee Coaching
  • Relationship Building
  • Process Improvement
  • Microsoft Office
  • Conflict Mediation
  • Attention to Detail
  • Sales and Upselling
  • Adaptability and Flexibility
  • Customer Retention Strategies

Accomplishments

  • Sales Coach Foundations Participant 2021
  • Grace Carol Labor School 2018, 2019
  • AFLCIO conference delegate 2017, 2018, 2019

Timeline

Recording Secretary

IBEW 291
01.2016 - 03.2020

Customer Solutions Associate

DIRECTV
06.2015 - Current

Store Director

Maverik
06.2012 - 10.2013

Brand Manager

Victoria Secret
11.2005 - 06.2012

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KARA VONOVICH