Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kara Walker

Mesquite,TX

Summary

Seasoned Technical Support Agent with 5 years of diverse experience, including remote customer service roles. Skilled in resolving technical issues, enhancing user satisfaction. Seeking to leverage expertise as a Remote Technical Support Specialist. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Technical Support Agent

Foundever/Turbo Tax
03.2024 - 04.2024
  • Provided comprehensive technical guidance to clients, facilitating the accurate completion of tax forms and ensuring adept use of electronic filing systems
  • Resolved customer inquiries effectively, delivering timely solutions to technical problems and enhancing user satisfaction
  • Maintained detailed records of customer interactions, upholding high standards of documentation and demonstrating a thorough understanding of tax preparation software.
  • Walked individuals through basic troubleshooting tasks.
  • Managed high levels of call flow and responded to technical support needs.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sort Center Associate/WaterSpider

Amazon
08.2023 - 03.2024
  • Managed the accurate and efficient sorting of packages, ensuring timely processing and distribution
  • Collaborated with colleagues to enhance workflow efficiency and meet operational targets
  • Handled material movement within the facility, maintaining organization and contributing to the smooth operation of sorting machinery.

Health Benefit Specialist/CSR

Remote
12.2022 - 04.2023
  • Facilitated the enrollment process for members seeking gym memberships, ensuring a smooth transition and clear understanding of benefits
  • Provided comprehensive support through inbound call management, addressing member inquiries and effectively navigating account access issues
  • Resolved complex customer service challenges, preserving confidentiality and fostering positive relationships through adept conflict resolution and inquiry research.
  • Troubleshot and resolved customer complaints and issues.
  • Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.

Warehouse Stower

Amazon
10.2020 - 12.2020
  • Maintained high standards of product management by ensuring accurate scanning and placement, contributing to overall inventory integrity
  • Enhanced team performance by delivering comprehensive training to new employees, fostering a knowledgeable and efficient workforce.

Visual Manager

Jimmy Jazz
08.2018 - 03.2020
  • Established visual merchandising standards, guiding the team to maintain consistent and aesthetically pleasing displays that enhanced the shopping experience
  • Conducted thorough reviews of sales floor layouts, optimizing space utilization and product placement for improved customer flow and engagement
  • Formulated and executed strategic sales plans, resulting in enhanced customer service and satisfaction across all touchpoints.
  • Coordinated with merchandising department to support release and product allocation dates.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed installation of visual merchandising displays, urging team to with speed and accuracy.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Welcomed customers and helped determine their needs.

Cashier

Celebration Station
02.2017 - 07.2018
  • Provided exemplary customer service, ensuring a positive and efficient checkout experience for patrons
  • Managed financial transactions with accuracy and maintained the cleanliness of the facility to uphold company standards.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier, Usher, Greeter

AMC 30
06.2016 - 11.2016
  • Managed financial transactions with accuracy and efficiency, ensuring a trustworthy checkout experience for customers
  • Upheld theater cleanliness and monitored facility conditions, contributing to a safe and welcoming environment for patrons.
  • Greeted customers entering building and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Directed ticket holders to seats and facility locations.
  • Sold admission, processed payments, and issued tickets.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Operated cash register to record transactions accurately and efficiently.
  • Greeted over 100 customers per day and determined best approach to provide optimal service.

Education

Associate of Arts -

Eastfield College
Mesquite, TX

Diploma - undefined

John Horn High School
Mesquite, TX
05.2017

Skills

  • Customer Service
  • Call Management
  • Strong Communication
  • Calm Demeanor
  • Adaptability
  • Multitasking
  • Fast Learner
  • Reliable & Trustworthy
  • Computer Literacy
  • Cash Handling
  • Knowledge of Regulations and Compliance
  • Technical Support
  • Time Management
  • Problem Solving
  • Empathy
  • Remote Support
  • MS Office/SharePoint/Google Docs
  • Workflow Efficiency/Multitasking
  • Detail Oriented
  • Documentation
  • Data Enrty/Database Management
  • Salesforce/Slack/Zoom
  • Operating systems
  • Windows 10
  • Technical Troubleshooting
  • Call Center Operations

Timeline

Technical Support Agent

Foundever/Turbo Tax
03.2024 - 04.2024

Sort Center Associate/WaterSpider

Amazon
08.2023 - 03.2024

Health Benefit Specialist/CSR

Remote
12.2022 - 04.2023

Warehouse Stower

Amazon
10.2020 - 12.2020

Visual Manager

Jimmy Jazz
08.2018 - 03.2020

Cashier

Celebration Station
02.2017 - 07.2018

Cashier, Usher, Greeter

AMC 30
06.2016 - 11.2016

Diploma - undefined

John Horn High School

Associate of Arts -

Eastfield College

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Kara Walker