Excellent communication, analytical, and interpersonal skills. Strong knowledge of the Software Development Life Cycle. Self-starter with strong sense of urgency, high accountability and excellent attention to detail with the capability to thrive in a fast-paced environment.
Hi, I’m
Kara Walsh
IT Business Analyst
Pittsburgh,PA
Summary
Overview
12
years of professional experience
6
years of post-secondary education
1
Certification
Work History
84 LumberEighty Four, PA
IT Business Analyst
01.2023 - Current
Job overview
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Managed a large scale CMS upgrade moving from a legacy, proprietary system to a enterprise Hyland Cloud solution.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Vision Benefits of AmericaPittsburgh, PA
IT Analyst Supervisor
03.2016 - 01.2023
Job overview
- Identified and resolved problems through root cause analysis and research
- Consult as subject matter expert on all IT projects throughout the development and QA process
- Mentor and train direct reports and team members on Agile best practices and business analysis
- Elicit and clearly document business requirements needed to conduct current state analysis and determine to-be functional rules and design
Vision Benefits Of AmericaPittsburgh, PA
IT Business Analyst / Trainer
Job overview
- Successfully managed yearlong development project that spanned the entire organization
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Conducted interviews with key business users to collect information on business processes and user requirements
- Analyze and understand enterprise-wide operational impacts and opportunities of technology changes
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality
- Collected information about company objectives and employee deficiencies to assess training needs
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Vision Benefits Of AmericaPittsburgh, PA
Network Operations Specialist
Job overview
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes
- Managed onboarding and training of large retail partners and maintained relationships through excellent communication and anticipating needs
- Collected, organized, and provided data to maintain program status and customer commitments
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution
- Participated in meetings and associated events to help define and achieve organizational objectives
- Created provider credentialing workflow to streamline processing of 150-200 provider applications received per month
Vision Benefits Of AmericaPittsburgh, PA
Provider Relations Supervisor
Job overview
- Oversaw team of 8 call center and administrative staff providing exceptional support to a network of eyecare providers and manufacturing professionals
- Kept high average of performance evaluations over 2 years
- Improved office operations by automating client correspondence, record tracking and data communications
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Mentored office employees on proper administrative procedures and how to use programs such as Microsoft Office, Oracle, and proprietary software, keeping operations consistent and efficient for maximum performance
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Developed and implemented office management procedures to increasing training team productivity and accuracy
Vision Benefits Of AmericaPittsburgh, PA
Provider Relations Coordinator
Job overview
- Provide education and orientation to physicians and their office staff
- Function as the first point of contact for provider issue escalation and resolution
- Act as a liaison for provider issues including claims questions, termination requests, and profile change requests
- Recruit new providers and labs via phone and email
- Provide support to field representatives as an in-office contact
- Create contacts and relationships with lens manufacturers, labs, and providers
- Serve as a resource for optical information
Chang Eye GroupPittsburgh, PA
Dispensing Optician
04.2015 - 03.2016
Job overview
- Leading sales associate for high volume retail establishment, topping $300,000 in sales in first year
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
- Explained prescriptions, optical terminology, and products to customers
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
John Hughes AssociatesPittsburgh, PA
Optometirc Assistant/Dispensing Optician
02.2011 - 11.2014
Job overview
- Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist
- Greeted patients, prepared exam rooms, and documented medical records to keep office running efficiently and effectively
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Education
Clarion University of PA
Liberal Arts from Studies: Communications
08.2007 - 05.2013
University Overview
Skills
Analytical Skillsundefined
Certification
OnBase System Administrator, Hyland
Timeline
OnBase System Administrator, Hyland
05-2023
IT Business Analyst
84 Lumber
01.2023 - Current
IT Analyst Supervisor
Vision Benefits of America
03.2016 - 01.2023
Dispensing Optician
Chang Eye Group
04.2015 - 03.2016
Optometirc Assistant/Dispensing Optician
John Hughes Associates
02.2011 - 11.2014
Clarion University of PA
Liberal Arts from Studies: Communications
08.2007 - 05.2013
IT Business Analyst / Trainer
Vision Benefits Of America
Network Operations Specialist
Vision Benefits Of America
Provider Relations Supervisor
Vision Benefits Of America
Provider Relations Coordinator
Vision Benefits Of America
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