Kara Washington
Atlanta,GA
Summary
At Obstetric and Gynecology of Atlanta, I spearheaded patient service initiatives, enhancing registration efficiency and patient satisfaction significantly. My leadership in HIPAA compliance and healthcare software expertise, coupled with exceptional problem-solving abilities, led to streamlined operations and improved team performance.
Overview
20
20
years of professional experience
Work History
Patient Service Representative Team Lead
Obstetric and Gynecology of Atlanta
11.2004 - Current
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.
- Implemented proactive strategies for managing high call volumes while maintaining excellent customer service standards.
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Improved the overall patient registration process by implementing new procedures and training team members accordingly.
- Collaborated closely with clinical staff to coordinate patient care plans, ensuring a seamless transition between healthcare providers and settings.
- Reduced wait times for appointments by optimizing scheduling practices and utilizing available resources efficiently.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Assisted in the implementation of electronic health record systems to streamline workflow processes and improve data accessibility.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Increased accuracy in data entry by implementing quality control measures for patient records management.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
- Contacted patients on annual renewal dates to offer assistance.
- Educated patients on importance of preventive health care and insurance coverage.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Education
Healthcare
Brenau University
Gainesville, GASkills
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Medical terminology knowledge
- Policy Adherence
- Healthcare software expertise
- Privacy compliance
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- HIPAA Compliance
- Patient check-in
- Patient Education
- Registration and Admissions
- Phone and Email Etiquette
- Payment Processing
- Training Coordination
- EMR
- Registration management
- Call Screening
- EMR Updating
- Teamwork and Collaboration
- Time Management
Timeline
Patient Service Representative Team Lead
Obstetric and Gynecology of Atlanta
11.2004 - Current
Healthcare
Brenau University
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