Kara Wentworth
Walton,KY
Summary
Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
14
14
years of professional experience
Work History
Call Center Agent
Liveops - Kentucky
07.2020 - 04.2022
- Fielded calls inbound and outbound, routed calls to other departments when appropriate
- Assisted patients with verifying their prescription orders had the correct information, as well as verifying their insurance information
- Responded to any problems or complaints of the patient with calm and compassion
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Homemaker
Home
07.2012 - 06.2020
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Maintained appropriate filing of personal and professional documentation
- Handled incoming mail, bills and invoices and completed appropriate actions.
Bank Teller
Cumberland Valley National Bank and Trust
12.2011 - 05.2012
- Completed various transactions including check cashing, deposits, loan payments, savings withdrawals, etc
- Completed all responsibilities of position with efficiency and accuracy in accordance with Bank policies and procedures
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Beauty Consultant
Merle Norman Cosmetics
07.2010 - 09.2010
- Provided customers with information regarding any cosmetic questions they had
- Stocked cosmetic products as needed
- Kept the store and all work areas clean and organized
Customer Service Representative
Vangent
10.2009 - 02.2010
- Managed incoming calls from Medicare beneficiaries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Personal Assistant
Fresh Glow Skin Care Clinic, Lily
06.2008 - 06.2009
- Maintained a clean and functional office area
- Organized and re-stocked clinic supplies as needed
Education
High School Diploma -
South Laurel High School
London, KY05.2009
Skills
- Call Center Operations
- Inbound Customer Calls
- Problem-Solving Skills
- Calm and Professional Under Pressure
- HIPAA Guidelines
- Data Entry
Timeline
Call Center Agent
Liveops - Kentucky
07.2020 - 04.2022
Homemaker
Home
07.2012 - 06.2020
Bank Teller
Cumberland Valley National Bank and Trust
12.2011 - 05.2012
Beauty Consultant
Merle Norman Cosmetics
07.2010 - 09.2010
Customer Service Representative
Vangent
10.2009 - 02.2010
Personal Assistant
Fresh Glow Skin Care Clinic, Lily
06.2008 - 06.2009
High School Diploma -
South Laurel High School
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