KARA WILLIAMS-ZENITH
Customer Service
Wabasha
Summary
- Hardworking Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly, manages work quality, key milestones and deliverables.
Overview
37
37
years of professional experience
Work History
Home Health Caregiver
Best Care Agency
01.2017 - Current
- Live-in and one to one caregiving for the following Minnesota agencies; Bestcare, Care.com, Promise Care & Baywood Homecare
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support, physical ADL support, medication management and coordinated care with health care providers.
Lyft Driver
Lyft
01.2016 - 10.2019
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Mosaic Mural Project Assistant
Semilla Center For Healing And The Arts
01.2015 - 01.2018
- Completed multiple tasks simultaneously to optimize Community Mosaic Art Projects completion.
- Performed work according to project schedules and established quality standards.
- Provided assistance with preparation and execution of projects
- Conducted thorough research using diverse resources to assist Artist with special project tasks.
- Worked with Artist to complete complex projects on time and on budget.
Airbnb Host
Airbnb
01.2014 - 01.2018
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Complex Problem Consulting Intern
Insightformations
Golden Valley, MN
06.2016 - 01.2017
- Gathered and analyzed Community data to translate into meaningful insights.
- Collaborated with cross-functional teams to assist with marketing initiatives and business
development. - Interacted with customers by phone, email or in-person to provide information.
- Reviewed related literature and conducted investigations to support research efforts.
- Supported client projects and internal initiatives by producing quality deliverables and
participating in meetings and brainstorming sessions.
Reception and Sales
American Rug Laundry
01.2015 - 03.2016
- Skillfully managed multiple phone lines, answered customer questions regarding services, cleaning processes, scheduling, hand woven. rug sales and proper care for merchandise.
- Managed files and records for clients
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Dry Cleaner Customer Service Representative
Uptown Cleaners
02.2013 - 01.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Administrative Assistant
Nuveen Investments
01.2013 - 08.2013
- Executed record filing system to improve document organization and management.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created detailed expense reports
- Monitored Sales Representatives work calendars and scheduled appointments, meetings and travel.
Records Representative
Leonard, Street and Deinard
01.2008 - 01.2012
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Complete research in multiple data systems to locate requested records, ordering offsite files for timely delivery, updating file location sites, maintaining record databases and file room order.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
Mail Clerk
Securian Financial
09.2006 - 06.2007
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Artisan Bread Baker
Smokey Row Café & Jenny Lind Bakery
01.2005 - 01.2007
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Therapeutic Massage Therapist
Energy Transfusions
White Bear Lake, MN
01.1997 - 01.2006
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
Education
Associates - Business Management
Minneapolis Community Technical College
2015
Nursing Assistant Certification Course - undefined
Minneapolis Community Technical College
2007
Skills
- Client Relations
- Critical Thinking
- Project Planning and Coordination
- Efficient Work Breakdown Structuring
- Managing Unexpected Obstacles
- Effective Written and Verbal Communication
- Project Goals and Milestones
- Cost Management
- Microsoft Office Suite
Accomplishments
- 2013 Minnesota Cup Semi-Finalist, Carlson School of Business, University of Minnesota
- 2009 Green Building and Sustainability Certificate, Dunwoody College of Technology
Timeline
Home Health Caregiver
Best Care Agency
01.2017 - Current
Complex Problem Consulting Intern
Insightformations
06.2016 - 01.2017
Lyft Driver
Lyft
01.2016 - 10.2019
Mosaic Mural Project Assistant
Semilla Center For Healing And The Arts
01.2015 - 01.2018
Reception and Sales
American Rug Laundry
01.2015 - 03.2016
Airbnb Host
Airbnb
01.2014 - 01.2018
Dry Cleaner Customer Service Representative
Uptown Cleaners
02.2013 - 01.2015
Administrative Assistant
Nuveen Investments
01.2013 - 08.2013
Records Representative
Leonard, Street and Deinard
01.2008 - 01.2012
Mail Clerk
Securian Financial
09.2006 - 06.2007
Artisan Bread Baker
Smokey Row Café & Jenny Lind Bakery
01.2005 - 01.2007
Therapeutic Massage Therapist
Energy Transfusions
01.1997 - 01.2006
Associates - Business Management
Minneapolis Community Technical College
Nursing Assistant Certification Course - undefined
Minneapolis Community Technical College
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