Kara Wright
Wilmington,United States
Summary
Detail oriented and proactive professional with an extensive background in sales, administration and customer service who is successful in client retention, strategic selling, networking and prioritization. Works well under pressure with a persistent, determined and goal-oriented outlook. Focused on embracing new career opportunities where this background is conducive to achieving goals and excelling with respect to the customer experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Territory Sales Representative
Mother Earth Brewing
04.2023 - 12.2023
- Assisted our participating distributor in growing the territory by 9.6%
- Delivered presentations to potential customers to showcase product offerings and marketing opportunities.
- Participated in trade shows and industry events to promote products and services.
- Developed and implemented strategies to increase and maintain customer loyalty in the assigned territory.
- Analyzed sales trends and developed strategies to increase sales in the assigned territory.
- Collaborated with internal teams to identify and address customer needs.
- Gathered customer feedback to encourage product development and innovation.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Contributed to event marketing, sales and brand promotion.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Contributed to team objectives in fast-paced environment.
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Resurrected and monetized dormant leads to build book of business and increase revenues.
Sales Representative
Windham Distributing
06.2016 - 04.2023
- Landed over fifty accounts through effective customer service and cold calling techniques in assigned territory
- Grew 2022 business over 14% from 2021
- Continuously hit monthly goals and quarterly incentives
- Developed and implemented strategies to increase sales of products in key accounts.
- Consulted with buyers to suggest and implement menu selections.
- Conducted product demonstrations for buyers and staff to expand knowledge and suggest selling techniques.
- Monitored customer accounts to ensure satisfaction and identify new sales opportunities.
- Developed and maintained relationships with key decision makers in the industry.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Administrative Assistant
PNC Bank
01.2014 - 05.2016
- Aided senior leadership through executive decision making processes by generating data reports to recommend corrective action and improvements for the sales team.
- Assisted market manager with recruiting by researching and contacting prospects in multiple markets.
- Created and assisted with creative marketing campaigns for loan officers.
- Completed and monitored administrative duties for ten office locations.
- Administered on and off boarding duties for employees.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems to remain in compliance.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Orchestrated and facilitated company functions for multiple departments.
Bank Teller
PNC Bank
01.2011 - 01.2014
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned and adapted quickly to new technology and software applications.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Associate of Arts - Criminal Justice
Cape Fear Community College
Wilmington, North CarolinaSkills
- Territory Management
- Cold Calling Skills
- Marketing
- Fundraising
- Customer Support/Service
- Presentation/Verbal Skills
- Problem Solving Skills
- Sales Strategy
- Resolve Customer Issues
- Trade Shows
- Revenue Growth
- Product Demonstration
- Lead Generation
- Customer Satisfaction
- Consulting
- Mentoring
- Administrative Skills
- Reporting Skills
- Leadership
- Customer Retention/Renewal
- Sales Prospecting
- Business Growth
Certification
WSET II
Work Authorization
United States
Personal Information
Title: Territory Sales Representative
Volunteer Experience
- Kitty Pawtrol-Identify, spearhead and orchestrate fundraising events.
- Cape Fear Literacy-tutored adult students aspiring to obtain their GED. Served on the Gala committee which involved duties such as fundraising and event planning.
Timeline
Territory Sales Representative
Mother Earth Brewing
04.2023 - 12.2023
Sales Representative
Windham Distributing
06.2016 - 04.2023
Administrative Assistant
PNC Bank
01.2014 - 05.2016
Bank Teller
PNC Bank
01.2011 - 01.2014
Associate of Arts - Criminal Justice
Cape Fear Community College
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