Kara Zukoski
Buffalo Grove,IL
Summary
Experienced professional with over a decade of customer service experience in retail. Proven track record of adaptability and resourcefulness. Excels at prioritizing tasks efficiently and accurately, whether working independently or as part of a team. Holds multiple IT certificates, demonstrating commitment to continuous growth and development. Strong ability to interpret and follow instructions effectively, coupled with fast learning skills, enables success in dynamic work environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Annotator
DataAnnotation, Freelance
05.2024 - Current
- Work on various AI (artificial intelligence) related projects
- Writing effective AI responses to various prompts
- Analyzing the best AI responses based on project instructions
Logistics Supervisor
Harbor Freight Tools, USA Incorporated
08.2020 - Current
- Direct supervisor to several sales and logistics associates
- Verifying logistics procedures are completed in a timely manner
- Store key carrier with the responsibility to open and close the store and verify the safe
Services Technician
Insight Enterprises
08.2024 - 12.2024
- Imaging and configuring various devices for clients in a timely manner
- Quality control devices after they are imaged
- Packing devices per the specifications of the client and project, and sending them to the shipping department
Sales Associate
Fannie May
11.2016 - 12.2020
- Provide customers help with product pricing, location, and other general inquiries
- Perform financial transactions such as purchases, returns, and other functions on a cash register
- Maintain cleanliness of store by sanitizing counters and floors
- Organize and stock candy displays throughout the store
Senior Logistics Associate
Harbor Freight Tools, USA Incorporated
06.2020 - 08.2020
- Completing replenishment of the store in a timely manner
- Follow and set up planograms (POGs)
- Unload and organize products off truck
Sales Associate
Harbor Freight Tools, USA Incorporated
08.2017 - 06.2020
- Handle customer purchases and returns utilizing a cash register
- Assist customers with locating products throughout the store and other general questions
- Maintain organization of merchandise on shelves
- Cross-trained in logistics procedures of store
Education
B.S. - Cybersecurity and Information Assurance
Western Governor’s University
10.2024
IT Support Technician Certificate, Network Support Technician Certificate, Computer Support Technician Certificate
William Rainey Harper College
Palatine, IL05.2020
Associate of Arts & Associate of Science degrees - undefined
William Rainey Harper College
Palatine, IL12.2016
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Training employees
Certification
- ITIL Foundation Certificate in IT Service Management - December 2021
- CompTIA A+ - May 2022
- CompTIA Project+ - September 2022
- CompTIA Network+ - September 2022
- CompTIA Security+ - January 2023
- (ISC)² Systems Security Certified Practitioner – Associate Status - October 2023
- Mastercard Cybersecurity Virtual Experience Program - July 2023
- Design a phishing email simulation
- Interpret phishing simulation results
- CompTIA Cybersecurity Analyst (CySA+) - October 2023
- CompTIA Penetration Testing (PenTest+) - October 2024
Timeline
Services Technician
Insight Enterprises
08.2024 - 12.2024
Data Annotator
DataAnnotation, Freelance
05.2024 - Current
Logistics Supervisor
Harbor Freight Tools, USA Incorporated
08.2020 - Current
Senior Logistics Associate
Harbor Freight Tools, USA Incorporated
06.2020 - 08.2020
Sales Associate
Harbor Freight Tools, USA Incorporated
08.2017 - 06.2020
Sales Associate
Fannie May
11.2016 - 12.2020
IT Support Technician Certificate, Network Support Technician Certificate, Computer Support Technician Certificate
William Rainey Harper College
Associate of Arts & Associate of Science degrees - undefined
William Rainey Harper College
B.S. - Cybersecurity and Information Assurance
Western Governor’s University
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