Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kara Zukoski

Buffalo Grove,IL

Summary

Experienced professional with over a decade of customer service experience in retail. Proven track record of adaptability and resourcefulness. Excels at prioritizing tasks efficiently and accurately, whether working independently or as part of a team. Holds multiple IT certificates, demonstrating commitment to continuous growth and development. Strong ability to interpret and follow instructions effectively, coupled with fast learning skills, enables success in dynamic work environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Data Annotator

DataAnnotation, Freelance
05.2024 - Current
  • Work on various AI (artificial intelligence) related projects
  • Writing effective AI responses to various prompts
  • Analyzing the best AI responses based on project instructions

Logistics Supervisor

Harbor Freight Tools, USA Incorporated
08.2020 - Current
  • Direct supervisor to several sales and logistics associates
  • Verifying logistics procedures are completed in a timely manner
  • Store key carrier with the responsibility to open and close the store and verify the safe

Services Technician

Insight Enterprises
08.2024 - 12.2024
  • Imaging and configuring various devices for clients in a timely manner
  • Quality control devices after they are imaged
  • Packing devices per the specifications of the client and project, and sending them to the shipping department

Sales Associate

Fannie May
11.2016 - 12.2020
  • Provide customers help with product pricing, location, and other general inquiries
  • Perform financial transactions such as purchases, returns, and other functions on a cash register
  • Maintain cleanliness of store by sanitizing counters and floors
  • Organize and stock candy displays throughout the store

Senior Logistics Associate

Harbor Freight Tools, USA Incorporated
06.2020 - 08.2020
  • Completing replenishment of the store in a timely manner
  • Follow and set up planograms (POGs)
  • Unload and organize products off truck

Sales Associate

Harbor Freight Tools, USA Incorporated
08.2017 - 06.2020
  • Handle customer purchases and returns utilizing a cash register
  • Assist customers with locating products throughout the store and other general questions
  • Maintain organization of merchandise on shelves
  • Cross-trained in logistics procedures of store

Education

B.S. - Cybersecurity and Information Assurance

Western Governor’s University
10.2024

IT Support Technician Certificate, Network Support Technician Certificate, Computer Support Technician Certificate

William Rainey Harper College
Palatine, IL
05.2020

Associate of Arts & Associate of Science degrees - undefined

William Rainey Harper College
Palatine, IL
12.2016

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Training employees

Certification

  • ITIL Foundation Certificate in IT Service Management - December 2021
  • CompTIA A+ - May 2022
  • CompTIA Project+ - September 2022
  • CompTIA Network+ - September 2022
  • CompTIA Security+ - January 2023
  • (ISC)² Systems Security Certified Practitioner – Associate Status - October 2023
  • Mastercard Cybersecurity Virtual Experience Program - July 2023
  • Design a phishing email simulation
  • Interpret phishing simulation results
  • CompTIA Cybersecurity Analyst (CySA+) - October 2023
  • CompTIA Penetration Testing (PenTest+) - October 2024

Timeline

Services Technician

Insight Enterprises
08.2024 - 12.2024

Data Annotator

DataAnnotation, Freelance
05.2024 - Current

Logistics Supervisor

Harbor Freight Tools, USA Incorporated
08.2020 - Current

Senior Logistics Associate

Harbor Freight Tools, USA Incorporated
06.2020 - 08.2020

Sales Associate

Harbor Freight Tools, USA Incorporated
08.2017 - 06.2020

Sales Associate

Fannie May
11.2016 - 12.2020

IT Support Technician Certificate, Network Support Technician Certificate, Computer Support Technician Certificate

William Rainey Harper College

Associate of Arts & Associate of Science degrees - undefined

William Rainey Harper College

B.S. - Cybersecurity and Information Assurance

Western Governor’s University
Kara Zukoski