Kara Zylstra
Weidman,MI
Summary
Proven to excel in customer-focused roles, I leveraged empathy and technical knowledge at Lakeside Motorsports to enhance client satisfaction and streamline service processes. Skilled in problem-solving and multitasking, I consistently met sales targets and improved service delivery, achieving top performer status and fostering strong client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Writer
Lakeside Motorsports
07.2024 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Implemented feedback systems to collect valuable insights from customers for continuous improvement initiatives.
- Delivered exceptional service for customers through active listening and empathetic communication.
Detailer
Lakeside Motorsports
03.2018 - Current
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Maintained open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
- Maintained clean, tidy and safe work environment.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Social Media Manager
Lakeside Motorsports
06.2021 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Sales Representative
Lakeside Motorsports
03.2018 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Stayed up-to-date with industry trends to position company as market leader.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Cashier
Village Pantry
02.2016 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Dishwasher
Spectrum Health Medical Group
01.2017 - 05.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
Liberal Study
Mid Michigan Community College
Mount Pleasant, MIChippewa Hills High School
Remus, MI2016
Skills
- Empathy and patience
- Customer Focus
- Complaint Handling
- Customer Service
- Strong Organization
- Communicating with clients
- Product and service knowledge
- Technical knowledge
- Appointment Scheduling
- Order Preparation
- Estimating costs
- Schedule Coordination
- Sales Transactions
- Invoice Verification
- Problem-solving skills
- Time Management
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Computer Skills
- Teamwork skills
- Self Motivation
- Product Knowledge
- Professionalism
- Money handling abilities
- Billing Procedures
Accomplishments
#1 Sales Representative in Mecosta County, MI 2022
Certification
Mercury Marine Outboards Certified 2021 - Current
Starcraft Marine Fishing Boats, Fiberglass, Pontoons Certified 2023 - Current
Smokercraft Fishing Boats 2019 - Current
Sales Course 2019
Timeline
Customer Service Writer
Lakeside Motorsports
07.2024 - Current
Social Media Manager
Lakeside Motorsports
06.2021 - Current
Detailer
Lakeside Motorsports
03.2018 - Current
Sales Representative
Lakeside Motorsports
03.2018 - Current
Dishwasher
Spectrum Health Medical Group
01.2017 - 05.2017
Cashier
Village Pantry
02.2016 - 04.2018
Liberal Study
Mid Michigan Community College
Chippewa Hills High School
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