WHITNEY ADAMS

• Oversee IT modernization, enhancing user experience and operational efficiency
• Manage product lifecycle with cross-functional leadership
• Analyze data using SQL for strategic insights and system audits
• Resolve IT bottlenecks, improving infrastructure performance
• Lead app deployments, ensuring integration with minimal downtime
• Pioneered innovative IT solutions, anticipating future needs and positioning the credit union at the forefront of technological advancements

• Led IT application analysis, boosting system efficiency at Osage Casino
• Introduced state-of-the-art IT solutions, refining operations and user experience
• Managed IT projects meticulously, exceeding stakeholder expectations consistently

• Reduced ticket resolution time through streamlined processes
• Implemented robust monitoring solutions, minimizing downtime
• Fostered cross-functional collaboration for efficient problem-solving
• Improved system reliability, enhancing casino management applications' functionality
• Conducted thorough system analyses, identifying and resolving complex software issues to maintain optimal performance of casino management tools
• Optimized casino management applications through in-depth system analyses, enhancing overall reliability and performance

• Directed strategic account management for client satisfaction and revenue growth
• Streamlined operations via innovative solutions
• Collaborated with teams to ensure user behavior assessment and technical viability
• Led product lifecycle, prioritizing sprints and acting as product owner
• Advocated for user needs, utilizing excellent communication and presentation skills

• Integrated cloud services, boosting efficiency and reducing downtime by 40%
• Managed systems for optimal data accuracy and performance
• Upgraded systems to enhance user experience and resolve issues
• Documented procedures to ensure up-to-date references
• Mentored team members, fostering a collaborative environment and guiding professional development in IT operations
• Managed and supervised IT offsite technicians
• Optimized IT infrastructure, leading to substantial efficiency gains and reduced system downtime, while managing data integrity and performance benchmarks
• Spearheaded system upgrades to enhance user experience, implementing cutting-edge solutions that resolved persistent technical challenges

• Orchestrated IT operations, detected and resolved complex issues at River Spirit Casino Resort
• Enhanced IT processes, minimizing downtime and boosting operational efficiency
• Pioneered custom software solutions, augmenting data management and security

• Managed product lifecycle from inception to evaluation
• Conducted user research to inform product development
• Advocated for customer and user needs effectively

• Led product development, setting measurable goals and developing detailed product requirements public facing
• Accounted for the success of features and products from conception to delivery, both internally and externally
• Partnered with design and development teams to test hypotheses and establish MVPs
• Managed a live backlog, balancing the needs of various stakeholders
• Leveraged user research to inform problem-solving approaches and ensure customer needs were met

• Supported Allscripts EMR and Citrix environments for clinic staff.

• Provided technical assistance via Bomgar and ServiceNow.

• Conducted faculty training and coordinated service dispatch.

• Led goal-oriented feature definition and business requirements for public and internal platforms
• Accountable for product success, from inception to delivery and evaluation
• Fostered collaboration with software engineering teams and stakeholders
• Conducted innovative experiments with design and development teams
• Successfully managed a dynamic backlog, balancing internal and external needs

• Provided support for WOWs, bedside printers, and Active Directory.

• Assisted in CPOE Go Live implementation for physicians and clinical staff.

• Troubleshot EMR (Cerner) and supported clinical systems.