Kara E. Blue
Baton Rouge,LA
Summary
Professional with robust experience in guest services, ready to excel in client-facing roles. Skilled in managing front desk operations, supporting team collaboration, and adapting to changing needs. Strong expertise in communication, problem-solving, and multitasking, ensuring smooth operations and high customer satisfaction. Reliable, approachable, and results-driven, with focus on delivering exceptional service and fostering positive environment.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Great Wolf Lodge Resort
10.2024 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention while managing check in process.
- Consistently generated over $20,000 in monthly sales revenue, ranking as the top sales associate at my primary location, and in the top 5 front desk sales agents company wide, leading sales team in performance.
- Demonstrated excellent communication skills when interacting with people of diverse backgrounds, fostering an inclusive environment that valued all perspectives.
- Increased sales revenue with proactive upselling of hotel services and amenities.
- Coordinated closely with management to optimize and improve overall sales performance within the lodge location and company overall.
Call Center Representative
Pico California
08.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of company standards and practices in order to provide knowledgeable responses to diverse questions.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Events Coordinator & Social Media Manager
Sodexo, San Francisco State Dining Services
07.2021 - 06.2024
- Increased customer engagement through social media.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Planned and instituted social media marketing plan for Sodexo Dining services across multiple college campuses.
- Oversee and delegate marketing tasks to 2 student interns.
- Tracked records, filed documents and maintained communication between clients
- Organized and maintained project documentation and complex scheduling systems, enabling quick access to important information and facilitating smoother project transitions.
Front Desk Assistant
Action Property Managment
11.2022 - 11.2023
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Worked closely with high profile residents and their guests with high degree of respect for privacy.
- Managed multi-line phone system and pleasantly greeted and directed over 750 residents and guests day.
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze, and report on performance, sales data and schedules.
Residential Assistant
San Francisco State University
08.2021 - 06.2023
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Encouraged student participation in self established community and social university-sponsored programs.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Contributed to over 100 San Francisco State University Housing and Resident Life staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Carried out interventions where necessary, adhering to department guidelines and regulations.
New Student Orientation Team Leader
San Francisco State University
07.2021 - 09.2022
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed department budgets and generated financial reports for management review
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Supervised a logistics and operations team comprised of 15 student staff members for the orientation program by delegating and ensuring any necessary tasks were completed for the orientation program.
- Managed administrative logistics of events planning, event booking, and event promotions.
New Student Orientation Leader
San Francisco State University
09.2019 - 07.2021
- Established team environment to maintain high levels of productivity.
- Assisted with transition to college life by providing one-on-one support.
- Facilitated group activities among assigned students and increased community bonds through engaging events.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Provided subject matter expertise to over 25 varying institutional departments and offices.
Guest Experience Coordinator
Museum of Ice Cream
09.2020 - 12.2020
- Manage day-to-day operation of team of at least 10 people by delegating tasks, creating schedules for team members, and ensuring all shift duties are completed.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Provide administrative assistance to upper management by managing calendars, sending emails, coordinating with other team members and following up with guests.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Managed administrative logistics of events planning, event booking, and event promotions
- Drafted correspondence and other documents for CEO and department heads in company's voice
Shift Leader
Museum Of Ice Cream
05.2020 - 08.2020
- Oversee shift duties by ensuring assignments are completed thoroughly and efficiently.
- Trained new employees and delegated daily tasks and responsibilities.
- Participated in ongoing continuous improvement projects aimed at enhancing overall opertional performance and efficiency.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with a team of creatives to develop an immersive tour experience for guests.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Bachelor of Science - Public Health
San Francisco State University
07-2027
Phlebotomy Technician (CPT-1) - Phlebotomy
Bay Area Medical Academy
San Francisco, CA12.2023
High School Diploma -
Delta Charter High School
06.2019
Skills
- Office operations management
- Guest relations
- Administrative support expertise
- Proficient in Microsoft Office
- Detail-oriented data management
- Service excellence
Timeline
Front Desk Associate
Great Wolf Lodge Resort
10.2024 - Current
Front Desk Assistant
Action Property Managment
11.2022 - 11.2023
Call Center Representative
Pico California
08.2022 - Current
Residential Assistant
San Francisco State University
08.2021 - 06.2023
Events Coordinator & Social Media Manager
Sodexo, San Francisco State Dining Services
07.2021 - 06.2024
New Student Orientation Team Leader
San Francisco State University
07.2021 - 09.2022
Guest Experience Coordinator
Museum of Ice Cream
09.2020 - 12.2020
Shift Leader
Museum Of Ice Cream
05.2020 - 08.2020
New Student Orientation Leader
San Francisco State University
09.2019 - 07.2021
Phlebotomy Technician (CPT-1) - Phlebotomy
Bay Area Medical Academy
High School Diploma -
Delta Charter High School
Bachelor of Science - Public Health
San Francisco State University
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