Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karah Madril

Pueblo,CO

Summary

I am a highly motivated, patient, reliable, and hardworking single mom with outstanding people skills, who has over 7 years of successful customer service experience. Ive been a stay at home mom for years prior to starting beauty school and becoming a licensed cosmetologist. I’m new in the industry and building my own clientele, part time at Empire Salon LLC and seeking an additional job where I can grow and evolve my value and skills. So I am eager to find a business that I can also add value to and make a positive impact in. I’m a very organized, strong and open minded, ambitious individual who loves to help others feel good about themselves and help make others lives easier. I’m patient, kind and work well with others and perform well as an individual also. I’m an over achiever who pays close attention to detail and always goes above and beyond in my place of work. Thank you for your time and I look forward to hearing from your team in the near future.

Overview

7
7
years of professional experience

Work History

Hairstylist

Empire Salon
01.2024 - Current
  • Specialize in hair color
  • Perform thorough client consultations
  • Offer a variety of hair services
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Developed loyal following of clients by providing high-quality services.
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Laundry duties
  • Perform basic haircuts

Community Corrections Specialist

Intervention Community Corrections Services
01.2020 - 08.2020
  • Conducted frequent inmate counts and recorded results.
  • Prepared detailed reports concerning incidents of disturbances and injuries.
  • Conducted regular security audits to identify vulnerabilities and recommend improvements in facility operations.
  • Supported institutional objectives by participating in strategic planning initiatives, recommending improvements based on current trends and best practices in corrections.
  • Booked new inmates into facility and processed inmates for release.
  • Observed behavior of residents individually and in groups.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Enforced rules and regulations to maintain order among inmates.
  • Conducted security checks of inmates and living areas.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Conducted routine and emergency head counts.
  • Documented inmate behavior and activities in logbooks.
  • Assisted in intake and release of inmates.
  • Investigated and responded to incidents of inmate misconduct.
  • Interviewed inmates to obtain information and evidence.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Completed intake paperwork, fingerprints, and searches.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.

Front Desk Associate

Massage Envy Spa
03.2019 - 07.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Answered guest questions and offered referrals to local points of interest.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Performed basic daily bookkeeping tasks.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Waitress

Romeros Cafe & Catering
05.2018 - 11.2018
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Customer Service Representative

Global Call Center Solutions
09.2017 - 04.2018
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

Certificate - Cosmetology

Intellitec
Pueblo, CO
08.2023

High School Diploma -

GOAL Academy
Pueblo, CO
06.2015

Skills

  • Quick Learner
  • Client consultation
  • Appointment Scheduling
  • Hair styling techniques
  • Detail-orientated
  • Schedule Management
  • Relationship building and management
  • Advanced communication skills
  • State Licensed Cosmetologist
  • Highlights and lowlights
  • Natural Hair Care
  • Styling Tools
  • Cuts for women
  • Balayage technique
  • Updo styling
  • Thermal styling
  • Hair Straightening
  • Continuing education
  • Sanitation Practices
  • Color Corrections
  • Chemical safety
  • Creative coloring
  • Foiling expertise
  • Cosmetology
  • Scalp treatments
  • Hair Removal
  • Salon maintenance
  • Social skills
  • Clear Communication
  • Product Knowledge
  • Creativity and Originality
  • Relationship Building
  • Workspace Organization
  • Tool, Equipment, and Surface Sanitizing
  • Adaptable to Changing Client Needs
  • Decision-Making
  • Reliable
  • Hard Working
  • Patient
  • Positive People Skills
  • Strategize well

Timeline

Hairstylist

Empire Salon
01.2024 - Current

Community Corrections Specialist

Intervention Community Corrections Services
01.2020 - 08.2020

Front Desk Associate

Massage Envy Spa
03.2019 - 07.2019

Waitress

Romeros Cafe & Catering
05.2018 - 11.2018

Customer Service Representative

Global Call Center Solutions
09.2017 - 04.2018

Certificate - Cosmetology

Intellitec

High School Diploma -

GOAL Academy

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Karah Madril