Karah Moran
Campbellsville,KY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
U.S. Security Associates, Inc.
10.2017 - 03.2018
- .Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Travel Agent/Manager
Teleperformance
03.2018 - 02.2019
- .Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Closing Store Manager
Gordmans
05.2019 - 11.2019
- Collaborated with corporate office to meet financial goals, updating them regularly on progress made during the store closure period.
- Reduced excess inventory levels by coordinating strategic clearance sales and promotions.
- Maintained high standards of visual merchandising even as inventory levels decreased, ensuring an appealing store environment for customers.
- Negotiated with vendors to adjust delivery schedules or cancel orders as needed in response to the changing needs of a closing store.
Bartender
Wings Pizza and Things
12.2019 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Manager
Phillips Lanes
12.2021 - 05.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender Shift Manager
Applebee's Grill + Bar
07.2023 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Ponzis Pizza
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor Of Business - Business Management
University of the Cumberlands
Williamsburg, KYHigh school diploma -
Taylor County High School
Campbellsville, KY05.2017
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Call Management
- Friendly, Positive Attitude
- Problem-Solving
- Teamwork and Collaboration
- Computer Skills
- Technical Support
- Strong multitasking
- Highly reliable
- Cleanliness and hygiene
Certification
- CPR/AED, 03/01/18, 02/01/20
- CPR & First Aid, 03/01/18, 03/01/20
Assessments
Bartending, Familiar, 11/01/19, Understanding, pouring, and mixing drink orders
Timeline
Server
Ponzis Pizza
01.2024 - Current
Bartender Shift Manager
Applebee's Grill + Bar
07.2023 - 01.2024
Bar Manager
Phillips Lanes
12.2021 - 05.2023
Bartender
Wings Pizza and Things
12.2019 - 09.2021
Closing Store Manager
Gordmans
05.2019 - 11.2019
Travel Agent/Manager
Teleperformance
03.2018 - 02.2019
Security Officer
U.S. Security Associates, Inc.
10.2017 - 03.2018
Bachelor Of Business - Business Management
University of the Cumberlands
High school diploma -
Taylor County High School
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