Karah Owen
Rogersville,TN
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive environment.
Overview
9
9
years of professional experience
Work History
Optical Staff
Rogersville Vision Clinic
08.2019 - Current
- Supported store operations by processing orders accurately, managing shipment receipts, and conducting regular inventory audits.
- Ensured a high level of accuracy in patient records through attentive data entry, supporting seamless communication between opticians, optometrists, and insurance providers.
- Built rapport with clients by taking the time to understand their unique visual needs and preferences for eyewear design or functionality.
- Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Enhanced workplace efficiency by cleaning and maintaining optical equipment, ensuring proper function for daily use.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
- Completed both warranty and non-warranty frame repairs for customers.
Opthalmic Technician
Rogersville Vision Clinic
08.2019 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
Ophthalmic Scribe
Rogersville Vision Clinic
08.2019 - Current
- Served as a valuable resource for new staff members, providing training and mentorship in ophthalmic scribe duties and responsibilities.
- Expedited the pre-certification process by submitting accurate information to insurance companies for prompt approval of requested services.
- Collaborated with interdisciplinary medical teams to ensure comprehensive patient care throughout their treatment journey.
- Provided exceptional administrative support to ophthalmologists, managing correspondence, phone calls, and other tasks as needed.
Cashier
Food City Supermarkets
05.2016 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Cherokee High School
Rogersville, TN05-2019
Skills
- Customer service
- Maintaining cleanliness
- Scheduling appointment
- Transaction processing
- Patient consultation
- Insurance eligibility verification
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
Timeline
Optical Staff
Rogersville Vision Clinic
08.2019 - Current
Opthalmic Technician
Rogersville Vision Clinic
08.2019 - Current
Ophthalmic Scribe
Rogersville Vision Clinic
08.2019 - Current
Cashier
Food City Supermarkets
05.2016 - 08.2019
High School Diploma -
Cherokee High School
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