Kara L. Brown
Aurora,Colorado
Summary
Compassionate Care Case Manager dedicated to enhancing safety, health, and customer-centered services through ethical care practices. Demonstrates hands-on expertise in direct care and case management, ensuring accurate analysis of services while meeting organizational standards. Specializes in patient advocacy, interdisciplinary communication, and resource management to effectively address client needs. Known for high productivity and exceptional problem-solving skills to navigate complex scenarios with empathy.
Overview
24
24
years of professional experience
Work History
Community Care Case Manager
Colorado Department of Corrections
Aurora, CO
01.2016 - Current
- Serve as a subject matter expert on Long-Term Services and Supports (LTSS) and Long-Term Care (LTC) Medicaid.
- Network with community partners to develop resources for the CDOC.
- Assist justice-involved individuals with enrollment into LTC Medicaid.
- Provide navigational support for community resources, including but not limited to government benefits, housing resources, adaptive home modification programs, specialized therapy services, guardianship, and Adult Protective Services.
- Collaborate with outside government organizations county, state, and federal level, including the Department of Human Resources, Health Care Policy and Finance, Colorado Department of Public Health and Environment, and the Social Security Administration.
- Participated in the development of a specialized funding source to improve care access for individuals with complex needs.
- Provide client-directed case management for justice-involved individuals with complex care needs.
- Screen clients for eligibility for assisted living, nursing facilities, and specialized medical housing.
- Develop and implement training on LTSS and LTC.
- Provide emergency case management support for individuals on parole experiencing medical crises.
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Monitored compliance with federal, state, and local regulations governing client care and privacy.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
Adult Advocacy Coordinator
The Arc, Jefferson, Clear Creek & Gilpin Counties
Lakewood, CO
01.2016 - 12.2016
- Identifies community resources and networks with outside organizations to problems solve and support people with Intellectual and Developmental Disabilities (IDD) to live independently in the community
- Completes intake of new cases and ongoing data management via secure, web-based case-management systems
Service Coordinator
Rocky Mountain Human Services
Denver, CO
01.2008 - 12.2016
- Managed caseload of 47 customers with I/DD and served as advocate for clients’ rights and needs
- Developed, evaluated, and revised service plans for diverse populations with I/DD
- Managed Medicaid Waiver budgets and monitored service utilization to maximize client benefit while ensuring adherence to Colorado Health Care Policy and Financing regulations
- Monitored supports for congruency between active services, state regulations, and customers’ service plan
- Secured additional resources for clients when needed including housing, food, medical equipment, etc
- Facilitated interdisciplinary team meetings including service review, emergency, and annual service plan meetings
- Maintained accurate daily contact notes of all customer-related interactions
- Assisted customers with appealing service denial or reductions when needed
- Mentored new staff and assisted with development and implementation of training material
- Visited each client in home and/or day program setting at least four times per year to conduct current state assessments to ensure adequate care is provided in each situation
- Participated in Service Plan development committee; successfully redeveloped RMHS Service Plan to improve readability, decrease writing time, and be customer-centered
- Co-designed pilot software program to identify customers based on risk level and geographic region for disaster management planning
Day Program Manager/Day Program Counselor
Carmel Community Living Corp.
Boulder, CO
01.2001 - 12.2005
- Oversaw both daily and long-term operations of a community integration program for adults with IDD
- Collaborated with outside facilities to expand program activities to include educational classes, music groups and volunteer jobs
- Provided support to adults with developmental disabilities including assistance with mobility, hygiene, and communication skills
- Implemented behavior plans and supported with crises de-escalation as needed
Education
Bachelor of Arts - Psychology
University of Colorado Denver
Denver, CO05-2008
Master of Social Science -
University of Colorado Denver
Denver, COSkills
- Planning and Development
- Case Management
- Interdisciplinary collaboration
- Care oversight
- Long Term Care coordination
- Outcome assessment
Timeline
Community Care Case Manager
Colorado Department of Corrections
01.2016 - Current
Adult Advocacy Coordinator
The Arc, Jefferson, Clear Creek & Gilpin Counties
01.2016 - 12.2016
Service Coordinator
Rocky Mountain Human Services
01.2008 - 12.2016
Day Program Manager/Day Program Counselor
Carmel Community Living Corp.
01.2001 - 12.2005
Bachelor of Arts - Psychology
University of Colorado Denver
Master of Social Science -
University of Colorado Denver