Summary
Work History
Education
Skills
References
Timeline
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Karalee Jones - Moore

Franklin,OH

Summary

Proven track record at Applebee's Bar And Grill, enhancing customer satisfaction and streamlining operations with tech-savviness and a friendly attitude. Excelled in multitasking across roles, significantly improving service efficiency and teamwork. Demonstrates strong work ethic and stress tolerance, adept at learning and applying new skills swiftly for optimal performance.

Work History

Carside

Applebee's Bar And Grill
06.2023 - 11.2023
  • Handled customer concerns professionally, resolving issues promptly and courteously as they arose.
  • Streamlined order processing by accurately entering orders into the system
  • Cross-trained in other restaurant positions ( hosting ) to support staff and meet customer needs and demands.
  • Increased efficiency during peak hours by coordinating seamlessly with fellow Carside Specialists to manage heavy workloads without sacrificing service quality.
  • Contributed to a positive workplace culture by maintaining a professional and supportive demeanor with colleagues, fostering teamwork and collaboration.
  • Facilitated payment transactions efficiently, ensuring accuracy in handling cash or processing credit cards.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.

Hosting

Applebee's Bar And Grill
06.2023 - 11.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Education

Bachelor of Accountancy - Accounting And Finance

Miami University Middletown
Middletown
2028

Franklin High School
Franklin, OH
05.2024

Skills

Strong Work Ethic

Motivational Skills

Stress Tolerance

Order Accuracy

Tech-savviness

Friendly Attitude

Fast and Efficient

Good Communication

Willing to Learn

Quick Learner

References

Manager Reference - Jo King 

Phone Number ( 513 ) 267-8549

Timeline

Carside

Applebee's Bar And Grill
06.2023 - 11.2023

Hosting

Applebee's Bar And Grill
06.2023 - 11.2023

Bachelor of Accountancy - Accounting And Finance

Miami University Middletown

Franklin High School
Karalee Jones - Moore