Karalene Aday
Coon Rapids,MN
Overview
33
33
years of professional experience
Work History
Platform Engineer
Zurich/RCIS
01.2023 - 01.2024
- Developed automation scripts for reducing manual deployments and repetitive tasks.
- Improved platform performance with fine-tuning of infrastructure components.
- Integrated new tools and technologies.
- Packaging and deployment of software and hardware images through Configuration Manager and Intune.
- Packaging documentation.
- Software Troubleshooting.
- Software Implementation.
- Working close with Business Units and customers.
- Following strict security standards.
- Collaborated with stakeholders, leadership team and team members to understand requirements and suggest suitable solutions.
- Rural Community Insurance Services
Subject Matter Expert
Zurich/RCIS
01.2021 - 01.2023
- Developed effective training materials and internal documentation.
- Streamlined processes to increase efficiency.
- Packaging and Deployment of software and hardware images through Configuration Manager and Intune.
- Following strict security standards through policies and documentation.
- Mentored staff members on best practices related to product design and implementation strategies.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Collaborated with stakeholders, leadership team and team members to understand requirements and suggest suitable solutions.
- Support and maintain several internal and remote servers.
- Packaging documentation.
- Software Troubleshooting.
- Software Implementation.
- Working close with Business Units and customers.
- Rural Community Insurance Services
PC Lan Analyst
Wells Fargo/RCIS
01.2010 - 01.2021
- Created thorough documentation on system configurations, policies, and procedures.
- Aided in the disaster recovery exercise.
- Optimized resource allocation by analyzing usage patterns and making recommendations for hardware and software upgrades.
- Packaging and Deployment of software through SCCM.
- Windows Updates.
- Following strict security standards.
- Software Troubleshooting.
- Software Implementation.
- Working close with Business Units and customers.
- Asset and Software inventory and tracking with Configuration Manager database.
- Level 2 Support.
- Conducted research into emerging technologies.
- Rural Community Insurance Services
Help Desk Technician
RCIS
01.1997 - 01.2010
- Provided end-user troubleshooting and desktop support.
- Installed, changed, and repaired software and hardware.
- Provided remote support to users across multiple locations.
- Trained agents and field staff in application usage.
- Created user accounts, created and maintained system documentation, evaluated modern technology.
- Rural Community Insurance Services
Computer Operator
NAU
01.1991 - 01.1997
- Printing and distribution reports.
- Improved system efficiency by monitoring system performance and troubleshooting issues as they arose.
- System backups of AS/400 and Networks.
- Rural Community Insurance Services
Timeline
Platform Engineer
Zurich/RCIS
01.2023 - 01.2024
Subject Matter Expert
Zurich/RCIS
01.2021 - 01.2023
PC Lan Analyst
Wells Fargo/RCIS
01.2010 - 01.2021
Help Desk Technician
RCIS
01.1997 - 01.2010
Computer Operator
NAU
01.1991 - 01.1997