Karalyn Kirkpatrick
Yuba City,CA
Summary
Dynamic and results-oriented professional with extensive experience at Banfield Pet Hospital of Lincoln, exceptional communication. Excelled in enhancing client satisfaction and streamlining operations, showcasing strong organization and client relationship building. Proven track record in improving team performance and efficiently managing client accounts, contributing to significant operational advancements.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Banfield Pet Hospital of Lincoln
03.2021 - Current
- Recorded client interactions for comprehensive account history tracking.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Practice Manager
Insight Veterinary Wellness Center
06.2020 - 03.2021
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 100 office personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Administrative Assistant
Sacramento Valley Veterinary Medical Association
06.2018 - 03.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
No Degree - Sociology
Butte College
Durham CA High School Diploma -
Yuba City High School
Yuba City06-2010
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- CRM software
- Time management expertise
- Strong organization
- Schedule management
- Exceptional communication
- Training and mentoring
- Complaint handling
Timeline
Client Service Coordinator
Banfield Pet Hospital of Lincoln
03.2021 - Current
Practice Manager
Insight Veterinary Wellness Center
06.2020 - 03.2021
Administrative Assistant
Sacramento Valley Veterinary Medical Association
06.2018 - 03.2021
No Degree - Sociology
Butte College
High School Diploma -
Yuba City High School
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