Karalyn Sweitzer Perez
Bloomington,TX
Summary
Dynamic customer service at Wescott Management, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in payment processing and data entry, I consistently deliver exceptional service, fostering positive experiences and repeat business.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Wescott Managment
05.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sandwich Artist
Subway
05.2021 - 01.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Sandwich Artist/Food Preparation Worker/Grill Cook
Wendy's
08.2020 - 12.2020
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Executed sandwich artistry duties with very low occurrence of errors.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
Education
GED -
DMACC
Des Moines, IA12-2021
Skills
- Active listening
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeTimeline
Customer Service Representative
Wescott Managment
05.2022 - 04.2023
Sandwich Artist
Subway
05.2021 - 01.2022
Sandwich Artist/Food Preparation Worker/Grill Cook
Wendy's
08.2020 - 12.2020
GED -
DMACC
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