Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kara Lynn Wood

Palm Bay,FL

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Creating an upbeat work atmosphere while motivating the staff to meet and exceed goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

McDonald's
Melbourne, FL
09.2001 - 06.2011
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Led and directed a team of over 50 members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Prepared for and executed new menu implementations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Cashier Team Lead

Winn Dixie Supermarket
Indialantic, FL
12.2000 - 10.2001
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.

Cosmetics Counter Manager

Dillards Department Store
Melbourne, FL
02.1997 - 12.2000


  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Maintained accurate inventory and sales records.
  • Trained incoming team members in sales techniques and product line to improve recommendations and increase upselling for department.
  • Attended various schools and classes to keep up with new product information, applications, techniques and methods used.
  • Scheduled and booked events with special guest artists to promote sales and increase customer knowledge.
  • Prepare for upcoming holidays by promoting specific items and prepackaging them in holiday gift baskets to make shopping more convenient for those not familiar with the industry.
  • performed make-up application on guests and provided the know-how for them to be able to recreate the "look" on their own.
  • Maintained a guest book with my client information including but not limited to their specific products and usage. Their likes and dislikes, as well as interests they may have to promote new and/or upcoming products giving them an "exclusive" first look.


Education

GED -

Eastern Florida State College
Cocoa, FL

Skills

  • Operational Efficiency
  • Orientation and Onboarding
  • Performance Monitoring and Evaluation
  • Hiring and Firing
  • Payroll Preparation
  • Kitchen and Food Safety
  • Staff Scheduling
  • Supply Ordering and Management
  • Delegating Assignments and Tasks
  • Staff Motivation and Discipline

Accomplishments

    I ran what was, at that time, the highest volume McDonald's in the county and was featured in the Florida Today newspaper twice.

Certification

I have been to BSM and ASM classes. All courses taken through the McDonald's Management program which are college accredited.

Timeline

Assistant Restaurant Manager

McDonald's
09.2001 - 06.2011

Cashier Team Lead

Winn Dixie Supermarket
12.2000 - 10.2001

Cosmetics Counter Manager

Dillards Department Store
02.1997 - 12.2000

GED -

Eastern Florida State College

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Kara Lynn Wood