KARAM AL DARRAJI
Georgetown
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
IT Technician
TST
Austin
10.2025 - Current
- Installed and configured hardware and software for various systems.
- Provided technical support to users via phone and in-person assistance.
- Diagnosed and resolved network connectivity issues efficiently.
- Collaborated with team members on IT projects to improve service delivery.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Configured routers, switches and wireless access points for LANs and WANs.
- Diagnosed and repaired technical issues for customers on-site.
- Trained customers on equipment after installation.
- Installed electrical wiring for new installations as needed.
Linguist/ US military
Valiant
08.2023 - 10.2025
- Conducted research on linguistics topics such as morphology, syntax, and phonology.
- Created databases of language data for analysis and comparison.
- Analyzed spoken and written languages to identify patterns and trends.
- Compiled reports detailing findings from linguistic analyses.
- Transcribed audio recordings into written text using specialized software.
- Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
- Coordinated security clearances and procured supplies and materials to maximize training opportunities.
- Interpreted statements made by participants during interviews, meetings and conferences by using various methods to preserve original intent, meaning and emphasis.
- Prepared in-depth reports for professionals based on information gleaned from experiments.
- Wrote and submitted proposals to government to obtain necessary funding to carry out research and experiments.
- Facilitated workshops designed to help participants improve their pronunciation skills.
- Analyzed linguistic data to support ongoing research projects and client needs.
- Edited documents related to linguistics projects or studies.
IT Hardware Technician& Support
X change
Plano
09.2014 - 02.2016
- Provided guidance on basic IT setup and configuration to users who are unfamiliar with technology.
- Completed routine maintenance and repair.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with product testing to ensure quality assurance standards were met.
- Installed and configured hardware components to meet customer requirements.
- Performed hardware testing of new products to ensure compliance with customer requirements.
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
IT Technician
CVE technology
Dallas
03.2013 - 04.2014
- Resolved hardware issues including replacing parts as necessary.
- Developed scripts for automating administrative tasks such as user account creation and deletion and password resets.
- Coordinated with vendors for repair services when needed.
- Participated in team meetings to discuss project status updates.
- Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Education
CompTIA Security + - Computer And Information Systems Security
CompTIA
06-2025
CompTIA Networking + - IT Network
CompTIA
03-2025
Associate in Information Technology - IT Computer Networking
Austin Community College
Austin, TX03-2019
deploma -
high school
Skills
- Leadership Skills
- Network Administration
- Relationship Building
- Attention to Details
- English/Arabic Translation
- Coordinating staffing resources for assigned projects for DOD personnel
- Prioritizing real-time project management
- Coordinating proofreading and editing all projects for completeness, formatting accuracy, and linguistic quality according to military standards
- Expertise in compiling, inputting data, and analyzing crucial qualitative
- Proficient in MS Office
- Networking database maintenance
- Experience in network administration and fundamentals
- IP Addressing and Subnetting
- Network Security Management
- Problem-Solving
- IP configuration
- Network Security
- Data Center Management
- Network monitoring
- IP addressing and subnetting
- Network troubleshooting
- User support
- Client communication
- Specifications
- Technical support
- Windows administration
- Helpdesk operations
- Cisco router and switch security
- Hardware and software installation
- Desktop troubleshooting
- Network administration
- Teamwork
Languages
Arabic
Proficient
C2
English
Proficient
C2
Timeline
IT Technician
TST
10.2025 - Current
Linguist/ US military
Valiant
08.2023 - 10.2025
IT Hardware Technician& Support
X change
09.2014 - 02.2016
IT Technician
CVE technology
03.2013 - 04.2014
Associate in Information Technology - IT Computer Networking
Austin Community College
deploma -
high school
CompTIA Security + - Computer And Information Systems Security
CompTIA
CompTIA Networking + - IT Network
CompTIA